Phone number To Dishnetwork Corp. office.

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Having a problem with Dish would like to speak to someone besides a CSR
 
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MikeJ

Active SatelliteGuys Member
Sep 8, 2003
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Telephone (303) 723-1000 for the main Corporate number of Echostar. Then 9 for Corporate Directory. Then key in the name of the person you want followed by #

I edited this and removed any name of a real person. I meant my original to be an example of how to get into the corporate office. Sorry, I used a real name.
 
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Ken_F

SatelliteGuys Family
Sep 11, 2003
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I'm sure Dave will appreciate you referring people to him. :twisted:

Why not speak to a CSR? That's what they are employed by Dish. Most executives probably wouldn't be able to resolve a situation you have anyway -- if there is a serious problem, you should email Charlie.
 
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Bill R

SatelliteGuys Pro
Supporting Founder
Sep 8, 2003
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If you can't resolve your problem when you talk to a CSR ask to speak to a supervisor. If that doesn't get you anywhere (and quite often it won't) ask to be transfered to the department that was setup to resolve customer's problems.

Another way to get tough problems resolved is to e-mail ceo@echostar.com
 
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Guest

Thread Starter
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the problem with you people is you do not understand that no means no. you want free equipment, too damn bad. you want free programming, too damn bad. you piss and moan like an insolent child until someone appeases you. if i were e*, i'd say piss off. grow up people, charlie's in business to stay there. you think just cause you pay your bill every month that they owe you something? i have never heard a bigger load of crap. you want to go to direct, go. wait till rupert is at the healm. he's all about free nothing.
 
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Bill R

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Sep 8, 2003
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homer said:
if i were e*, i'd say piss off. grow up people, charlie's in business to stay there.

Homer,

People DO have problems that are often not related to trying to get "free" anything. DISH does make mistakes (for example, when I was on auto-pay they charged my chargecard twice and then refused to credit back my charge card).

People often have problems that the CSRs (and their supervisors) just don't have the ability (or sometime the willingness) to resolve. I have run into MANY DISH CSRs that have just the attitude you expressed here. YOU and THEY are wrong. We deserve to be treated with respect when we have a problem and not be told to "piss off".
 
Dgenx321

Dgenx321

Pub Member / Supporter
Sep 8, 2003
1,136
16
Calcutta, Ohio
if i were e*, i'd say piss off. grow up people, charlie's in business to stay there.

If you were in charge of E* they'd went outta business on their first day of operation. :rolleyes:
 
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Guest

Thread Starter
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again, it goes back to no means no. if they tell you no, then it's no. i have 15 yrs in CS for a cable co. and have dish. i had many a day where customers were not happy when refunds could not be submitted, simply b/c the system won't allow. you want people to operate outside the rules that have been set up for them and they cannot. you think that they want to say no all the time. when i worked in CS i would have loved nothing more than to be able to give customers what they wanted all of the time. Bill R, it's people like you, with your egg-shell egos that go to pieces when you don't get your way. it's not like they took your money for the sake of taking it, and i'm sure it was credited to your next statement. it's people like you who find a person that helps you and you share that info with the world so others can get the handout too. these forums have turned from an informational base to a place to learn how to go onward and upward to get your way. my suggestion to you is much like it is to all the others who use this as a sounding board for their complaints. ****GO BACK TO CABLE**** the reason i switched and the reason i got out of CS for a cable co was how low the standard of CS was. if we learned anything from JD Power this year, it's that the cable co's are horrid when it comes to CS. feel free to visit http://www.comcast.com to sign up for new service. i live in the NY area and had them for 15 years before i could not take it anymore. see if you have any better luck.
 
Dgenx321

Dgenx321

Pub Member / Supporter
Sep 8, 2003
1,136
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Calcutta, Ohio
have 15 yrs in CS for a cable co.

Ok, that explains alot of what you are saying. You see, Dish and Direct actually have decent customer service while most cable companies are pure crap. :D
 
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Bill R

SatelliteGuys Pro
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Sep 8, 2003
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homer said:
i have 15 yrs in CS for a cable co.

I thought that you may have been involved with cable company service. Your attitude toward customers is the main reason most of us left cable.

homer said:
Bill R, it's people like you, with your egg-shell egos that go to pieces when you don't get your way. it's not like they took your money for the sake of taking it, and i'm sure it was credited to your next statement.
You are wrong about that. They charged me again (once) the next month. I had to go to my credit card company to get the mess strightened out. By the way what does "egg-shell ego" mean and what do you mean "go to pieces? You have no idea of what happened. I was just trying to correct a mistake that THEY made, nothing more.

homer said:
it's people like you who find a person that helps you and you share that info with the world so others can get the handout too. these forums have turned from an informational base to a place to learn how to go onward and upward to get your way.

I don't call getting a mistake that a company made resolved as "getting a handout" as you called it. What was the "handout"? You have a very strange view of what customer service should be. I hope that you don't do any kind of customer support now.

There is nothing wrong with helping others on the forums get their problems resolved (that is suppose to be one of the things that the forums are all about). I really can't understand why you think going to a higher level is wrong if you can't get the problem resolved at a lower level (and I am NOT talking about going to a higher level to get something for free; I am talking about getting REAL problems resolved).
 
Scott Greczkowski

Scott Greczkowski

Welcome HOME to SatelliteGuys!
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Sep 7, 2003
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Please don't bug Dave Kummer, hes a tech guy and has nothing to do with the CSR's.

Daves a caring guy however he's VERY busy too.

SO please don't bug Dave. :)

Thanks
 
AndyMon

AndyMon

SatelliteGuys Pro
Supporting Founder
Sep 8, 2003
395
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Long Island, NY
homer, are you a fan of e e cummings? just a guess... ;)

...or maybe your caps key is broken.
 
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Sheena

New Member
Sep 8, 2003
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1-866-443-5162 is the number for the "Executive" office of Soraya Cartwright. They may only be one step above CSRs, I have no idea. That number also has layers of "executives." Keep going until you get someone to fix things.

I spent over 2 weeks talking to them, daily, and finally got things worked out. It shouldn't be that difficult to get a company to do what they have said they will.

A letter from http://planetfeedback.com/consumer gets their attention, too.
 
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