Long time visitor, first time caller….
I’ve been with Dish for a while – 7-8+ years, last year we moved to a new house and had Dish reinstalled on the roof on the side of the house. Our main DVR was installed in the living room and also fed the master bedroom. One of our other SD boxes is in the guest room and only gets watched when we have company or the kids are over – to my knowledge this second box has never had issues but it’s rarely on.
Several months later my main box (sorry, I don’t remember the model at the time) started having issues – that was nearly a year and many Dish tech calls later so I don’t remember the exact issues, I do know that it resulted in a replacement box. That was Tech visit #1.
Fast forward to last Thanksgiving and I made the switch to HD.
They came out and moved the Dish from the front half of the roof of the house to the back half of the roof (there was a POA covenant that I forgot about upon initial install). Tech put in a 622 and we were in HD bliss… until the box started having issues – I believe they were all lockups and reboots – I have to start keeping better notes I know – but again that was many Dish calls ago. That was Tech visit #2.
Tech #3 comes out to fix the issues with the box – he says that the Dish was not properly grounded after it was moved and he re-grounds it. He said that maybe static electricity is building up in the dish and is not getting pushed towards the ground; it’s going to the house instead. He fixes that and installs a new 622.
End of March - eventually, things start acting up again, lockups, reboots, etc…. Tech #4 installs a 722k – but he takes the remotes (the ones that can store the program guide) I’m getting sick of reprogramming my timers at this point.
A week or so into April - Tech #5 takes apart the LNB and finds some rust in one of the connections, he also moves the Dish from where it was installed and wobbly on my roof decking to an actual stud in the roof. He replaces that and installs a new 722k and this time leaves the remotes but has no idea how to get them to store the timers so I have to reprogram them again – I figure out how to get them to save 15 mins after he leaves.
Last Sunday - Tech #6 (same tech as #5) comes out again. This time he tests the line from the box to the Sat and it test out fine (which I would kind of think that it would because the issue is intermittent) he installs another 722k, this time before he starts anything he sends my timers to the remote first thing – I guess he figured out how to do that. He leaves – the 722 works all day – had it on for several hours. Eventually turn it off and leave the house for a while. When we came back home I turned it on – a big “woosh” sound from the box on startup – then that red Dish Network screen, the press select to watch TV screen, and then accruing signal screen. TV works fine for a few hours then it locks up. Then it starts in on it’s reboot cycle – with the red Dish screen, black screen, red screen, etc.
Yesterday – Tech #7 come out – along with one of the Dish trainers in our area – they replace the 722k with a new one – test the power circuit, alignment, etc. I told them several times that the only thing that hadn’t been replaced was my all of the cabling – I guess they missed the hint or didn’t want to do it. He said that they previous guy had tested it and it checked out – I reminded him that my problem is intermittent – sometimes it works for a few hours other times it’s out all night. Anyhow, it worked when they left – I setup a timer when I left and headed back to work – 23 mins or so of it recorded – with the event msg of STB reboot. My wife came home and turned on the TV – same reboot issues. Eventually the TV came on for a few hours and then it locked up again and entered in the endless reboot cycle. Of note, the box is now sitting on a small bench with no obstructions on any side.
In between all of these tech calls, I’ve tested our wiring, moved the main box to a different circuit, and I’ve tried it plugged into the wall and into a surge protector. Additionally, the issues with my box has happened on two different tv’s using two different types of connections. I’ve unplugged the box from my phone and home network, and I’ve tried it sitting out in the open and on two different entertainment centers (both were ventilated very well).
At some point in here I started learning how to check my values, I think this was around Tech #6 Values 1 and 6 were 33 in the morning then 50 in the early afternoon, the next day when the tech was in they were 33 (I didn’t realize they could actually go down). One of my boxes had values 1 and 6 at 127 at some point. And the current box had them at over 10 less than four hours after install.
I’ve left out notes from the endless calls into tech support. Some times I get connected to support in the US, other times it’s outsourced to another country – one tech told me to “observe the box and watch what happens” which was probably my favorite suggestion on getting it fixed. With the last call, I was transferred to the retention department and they offered to take my basic programming package off my bill – I still have to pay for locals, HBO, taxes, etc – even though I can’t watch that 99% of the time now.
So I’m not sure where to go from here, I’ve really liked Dish over the time that I’ve been with them and really haven’t had any issues – but this is beyond ridiculous. Does anyone have any suggestions as to where to go from here? I feel that I’ve been pretty patient at this point, but the endless calls and giving up part of a workday or weekend while someone comes out and tries the whole let’s place the box trick is getting old.
Do I make them send out some sort of manager and have him rip everything out and replace it all with new – Dish, wire, boxes, etc. (with a DVR that was made in a different factory from the batches of 722s that they seem to have in stock)?
Do I cancel and switch to something else?
I know that the 722s seem to have some reboot issues – none of the Dish techs via phone or in person seem to have ever run into this before but if you search online, I’m not the only one.
Any suggestions would be greatly appreciated.
I’ve been with Dish for a while – 7-8+ years, last year we moved to a new house and had Dish reinstalled on the roof on the side of the house. Our main DVR was installed in the living room and also fed the master bedroom. One of our other SD boxes is in the guest room and only gets watched when we have company or the kids are over – to my knowledge this second box has never had issues but it’s rarely on.
Several months later my main box (sorry, I don’t remember the model at the time) started having issues – that was nearly a year and many Dish tech calls later so I don’t remember the exact issues, I do know that it resulted in a replacement box. That was Tech visit #1.
Fast forward to last Thanksgiving and I made the switch to HD.
They came out and moved the Dish from the front half of the roof of the house to the back half of the roof (there was a POA covenant that I forgot about upon initial install). Tech put in a 622 and we were in HD bliss… until the box started having issues – I believe they were all lockups and reboots – I have to start keeping better notes I know – but again that was many Dish calls ago. That was Tech visit #2.
Tech #3 comes out to fix the issues with the box – he says that the Dish was not properly grounded after it was moved and he re-grounds it. He said that maybe static electricity is building up in the dish and is not getting pushed towards the ground; it’s going to the house instead. He fixes that and installs a new 622.
End of March - eventually, things start acting up again, lockups, reboots, etc…. Tech #4 installs a 722k – but he takes the remotes (the ones that can store the program guide) I’m getting sick of reprogramming my timers at this point.
A week or so into April - Tech #5 takes apart the LNB and finds some rust in one of the connections, he also moves the Dish from where it was installed and wobbly on my roof decking to an actual stud in the roof. He replaces that and installs a new 722k and this time leaves the remotes but has no idea how to get them to store the timers so I have to reprogram them again – I figure out how to get them to save 15 mins after he leaves.
Last Sunday - Tech #6 (same tech as #5) comes out again. This time he tests the line from the box to the Sat and it test out fine (which I would kind of think that it would because the issue is intermittent) he installs another 722k, this time before he starts anything he sends my timers to the remote first thing – I guess he figured out how to do that. He leaves – the 722 works all day – had it on for several hours. Eventually turn it off and leave the house for a while. When we came back home I turned it on – a big “woosh” sound from the box on startup – then that red Dish Network screen, the press select to watch TV screen, and then accruing signal screen. TV works fine for a few hours then it locks up. Then it starts in on it’s reboot cycle – with the red Dish screen, black screen, red screen, etc.
Yesterday – Tech #7 come out – along with one of the Dish trainers in our area – they replace the 722k with a new one – test the power circuit, alignment, etc. I told them several times that the only thing that hadn’t been replaced was my all of the cabling – I guess they missed the hint or didn’t want to do it. He said that they previous guy had tested it and it checked out – I reminded him that my problem is intermittent – sometimes it works for a few hours other times it’s out all night. Anyhow, it worked when they left – I setup a timer when I left and headed back to work – 23 mins or so of it recorded – with the event msg of STB reboot. My wife came home and turned on the TV – same reboot issues. Eventually the TV came on for a few hours and then it locked up again and entered in the endless reboot cycle. Of note, the box is now sitting on a small bench with no obstructions on any side.
In between all of these tech calls, I’ve tested our wiring, moved the main box to a different circuit, and I’ve tried it plugged into the wall and into a surge protector. Additionally, the issues with my box has happened on two different tv’s using two different types of connections. I’ve unplugged the box from my phone and home network, and I’ve tried it sitting out in the open and on two different entertainment centers (both were ventilated very well).
At some point in here I started learning how to check my values, I think this was around Tech #6 Values 1 and 6 were 33 in the morning then 50 in the early afternoon, the next day when the tech was in they were 33 (I didn’t realize they could actually go down). One of my boxes had values 1 and 6 at 127 at some point. And the current box had them at over 10 less than four hours after install.
I’ve left out notes from the endless calls into tech support. Some times I get connected to support in the US, other times it’s outsourced to another country – one tech told me to “observe the box and watch what happens” which was probably my favorite suggestion on getting it fixed. With the last call, I was transferred to the retention department and they offered to take my basic programming package off my bill – I still have to pay for locals, HBO, taxes, etc – even though I can’t watch that 99% of the time now.
So I’m not sure where to go from here, I’ve really liked Dish over the time that I’ve been with them and really haven’t had any issues – but this is beyond ridiculous. Does anyone have any suggestions as to where to go from here? I feel that I’ve been pretty patient at this point, but the endless calls and giving up part of a workday or weekend while someone comes out and tries the whole let’s place the box trick is getting old.
Do I make them send out some sort of manager and have him rip everything out and replace it all with new – Dish, wire, boxes, etc. (with a DVR that was made in a different factory from the batches of 722s that they seem to have in stock)?
Do I cancel and switch to something else?
I know that the 722s seem to have some reboot issues – none of the Dish techs via phone or in person seem to have ever run into this before but if you search online, I’m not the only one.
Any suggestions would be greatly appreciated.
