Pocket dish recieved in non working condition. ):

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SPOOKYTOOTH

Thread Starter
New Member
Jun 10, 2006
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Hello. I:mad: would appreciate any feed back on this matter. Purchased a pocket dish with 7" screen (av700e) paid for overnight air and received item on time . Opened box plugged in to charge and noticed light on charger worked but no light on av7oo. Triple checked everything and called tech support . Went through a few steps with them and was told I would need to send back unit (at my own expense) in exchange for a new one. Am now waiting for a email so I can send back and wait for them to send me a new one (not at over night mail like I originally paid for). I guess I expect a little better customer service I have done nothing wrong but am paying to return a item that never worked and also am waiting just to get a email so I can return it. Pocket dish said 24-48 hours on Thursday 1 hour after I received item and found it didn't work . Its now Saturday so I guess Ill need to wait till end of 48 hour period to get e-mail so I can pay for packaging to return non-working item. I feel this is poor customer service. I think they should of gave me a return number at the time of my call and payed for shipping back to pocket dish.com . I am not happy with pocket dish .com.
 
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Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,039
1,738
New York City
Who you bought it from? Couldn't you send it back who you bougth it from and get a replacement?
 

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