Don't buy a PocketDish unless you have at least a month to get it up and running.
I opened up my new PocketDish on April 28th. It worked just long enough for me to transfer over 18 hours of material and delete the original programs from my 942. Then it died.
Archos (marketers of the Chinese-made PocketDish) agreed the device was dead, then told me it would take three weeks or so for me to receive a replacement. I told them I would just send it back to the dealer, and they told me (later confirmed) that they refuse any returns from dealers, so that avenue was closed. I then asked if I could pay them for a new one, then return the old one for credit. They told me that was absolutely impossible.
I next read through every scrap of paper that came with the PocketDish and found that they have a formal program for doing just as I asked--accepting a credit card number and shipping the replacement immediately. When I called back, I was told by the voice on the phone that he had never heard of such a thing. Then, he went away for five minutes or so, came back and said they used to do that, but they don't do it anymore and "you must have gotten an old unit." I told him I expected them to honor their warrantee, and he told me, no, that I would have to wait the three weeks.
I then asked to speak to their "house council" (their attorney). He went away again, came back, and said they would be able to honor their written warrantee after all. He took my credit card number, etc., and said I would receive a replacement by yesterday. Of course, that never happened.
Today, I called to find out where the replacement was and was told that they hadn't actually been sending replacements to anybody for some time while they "moved from California to Colorado," but that they had started sending some replacements again, but they don't know which ones and they have no way of contacting the people in Colorado.
Why Dish Network inked a deal with such flaky people, and why they are letting Archos get away with stomping on their hard-won customer-service reputation is beyond me.
I opened up my new PocketDish on April 28th. It worked just long enough for me to transfer over 18 hours of material and delete the original programs from my 942. Then it died.
Archos (marketers of the Chinese-made PocketDish) agreed the device was dead, then told me it would take three weeks or so for me to receive a replacement. I told them I would just send it back to the dealer, and they told me (later confirmed) that they refuse any returns from dealers, so that avenue was closed. I then asked if I could pay them for a new one, then return the old one for credit. They told me that was absolutely impossible.
I next read through every scrap of paper that came with the PocketDish and found that they have a formal program for doing just as I asked--accepting a credit card number and shipping the replacement immediately. When I called back, I was told by the voice on the phone that he had never heard of such a thing. Then, he went away for five minutes or so, came back and said they used to do that, but they don't do it anymore and "you must have gotten an old unit." I told him I expected them to honor their warrantee, and he told me, no, that I would have to wait the three weeks.
I then asked to speak to their "house council" (their attorney). He went away again, came back, and said they would be able to honor their written warrantee after all. He took my credit card number, etc., and said I would receive a replacement by yesterday. Of course, that never happened.
Today, I called to find out where the replacement was and was told that they hadn't actually been sending replacements to anybody for some time while they "moved from California to Colorado," but that they had started sending some replacements again, but they don't know which ones and they have no way of contacting the people in Colorado.
Why Dish Network inked a deal with such flaky people, and why they are letting Archos get away with stomping on their hard-won customer-service reputation is beyond me.