Poor e-mail support from Dish?

antdude

Thread Starter
Well-Known SatelliteGuys Member
Feb 19, 2012
28
0
An Ant Farm
Hi!

Hello. A few days ago, I filled out their e-mail forms to contact Dish three times this week with simple/basic questions about their TV services. However, I did not get any e-mail replies. I used two different e-mail addresses and ISPs (work and home) too. This is not looking good who is interested in buying their service. Time Warner Cable (TWC) and DirecTV were quick and responsive though.

Thank you in advance.
frown.png
 

Coach Knight

SatelliteGuys Pro
May 25, 2010
326
3
Wake Forest, NC
Contact the DIRT team here on the forum. On-duty members appear at the bottom of the forum main page in red print, in the Active Users section. Just send one of them a private message. No company's customer service beats DIRT!
 

antdude

Thread Starter
Well-Known SatelliteGuys Member
Feb 19, 2012
28
0
An Ant Farm
Contact the DIRT team here on the forum. On-duty members appear at the bottom of the forum main page in red print, in the Active Users section. Just send one of them a private message. No company's customer service beats DIRT!
Is there a list of them to leave a message (don't need instant replies)? I haven't seen any online. Maybe it is because the weekend?
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
12
Colorado
Hi!

Hello. A few days ago, I filled out their e-mail forms to contact Dish three times this week with simple/basic questions about their TV services. However, I did not get any e-mail replies. I used two different e-mail addresses and ISPs (work and home) too. This is not looking good who is interested in buying their service. Time Warner Cable (TWC) and DirecTV were quick and responsive though.

Thank you in advance.
frown.png

I am always happy to assist customers in anyway that I can. Please PM me and I help you right away. Thank you!
 

Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,141
7,783
Tampa/Eastern Ct
Yes, I am expecting support.

Yes, at times we all are, but if you are expecting support only from email, take the time to start a thread and make a point in a Dish forum to say how others provide email support and Dish isn't, I am thinking why consider Dish then? You choose email support which apparently is not a strong point for Dish, I choose the Dirt Team, a can't miss support option, or for simple things the online chat with a printable transcript.
 

antdude

Thread Starter
Well-Known SatelliteGuys Member
Feb 19, 2012
28
0
An Ant Farm
Yes, at times we all are, but if you are expecting support only from email, take the time to start a thread and make a point in a Dish forum to say how others provide email support and Dish isn't, I am thinking why consider Dish then? You choose email support which apparently is not a strong point for Dish, I choose the Dirt Team, a can't miss support option, or for simple things the online chat with a printable transcript.
So far DIRT team's private message, on third party web sites, works well. I find it amusing that area is strong compared to their e-mail support.
 

Tampa8

Supporting Founder - I'll stand up and say so
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
18,141
7,783
Tampa/Eastern Ct
It's an officially sanctioned support connection to Dish, to their credit. And actually at least one other provider (maybe Comcast can't remember) also participates.
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,776
Detroit - The Paris of the Midwest
I ansewer lots of emails from the Dishstore. From new service to tech support, I usually ansewer them all.

To be honest, the ones that are short and require a shore responce get responded to immediatly. The ones that require me to spend 10 minutes typing out a responce take longer to get a reply to, as I got to read the customers email 3-4 times to make sure I understand it properly and address all the points.

Many times I'll get a long winded tech support question, and its easier to have the customer call me.

As far as sales questions, its much easier just to pick up the phone and call.

All customer emails are important. If your not a fast typer like me, it takes much longer to ansewer emails.
 

antdude

Thread Starter
Well-Known SatelliteGuys Member
Feb 19, 2012
28
0
An Ant Farm
I ansewer lots of emails from the Dishstore. From new service to tech support, I usually ansewer them all.

To be honest, the ones that are short and require a shore responce get responded to immediatly. The ones that require me to spend 10 minutes typing out a responce take longer to get a reply to, as I got to read the customers email 3-4 times to make sure I understand it properly and address all the points.

Many times I'll get a long winded tech support question, and its easier to have the customer call me.

As far as sales questions, its much easier just to pick up the phone and call.

All customer emails are important. If your not a fast typer like me, it takes much longer to ansewer emails.
But taking five days? I can understand five hours, but days?
 

dwarren2

SatelliteGuys Pro
Pub Member / Supporter
Oct 30, 2003
4,076
287
Rochester, NY Region
So far DIRT team's private message, on third party web sites, works well. I find it amusing that area is strong compared to their e-mail support.

Because your not dealing with some unknown person. Your dealing with people who do care about your Dish experience. Glad you came over here from usenent.
 

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