Problems Canceling Service. (Resolved)

[Terra20050]

Despite overcharges and lousy signal I completed my contract with DISH network. The problem came when trying to cancel service. After one e-mail and three phone calls I am still not sure my service has been cancelled and I am sitting here looking at two months bills since the initial time I cancelled, January 11th by e-mail, and three subsequest phone calls. The straw that broke the camel's back was receiving "free" HBO/Showtime for three months that I ended up paying for two months of (despite calling in November about the charges and being assured that a credit would be posted to my account in December), never happened. At this point I don't even care about the credit, I just want DISH to go away forever. In the phone call today the first two representatives I talked to acknowledged my prior phone calls but couldn't do anything about the charges because "there are no notes here about what the calls were about." The third person I spoke to denied any record of any phone calls at all, pretty neat, hunh? Though he did finally acknowledge that I had called January 20th, but again since there are no notes about what the phone call was about, I must have been calling to simply shoot the breeze, right. And as far as my e-mail, well, despite the fact that DISH encourages you to e-mail them, which I did, they did not respond, and now tell me that you cannot cancel by e-mailing. You would think that maybe they could have notified me of that at the time I e-mailed, maybe by e-mail, telephone, snail mail, whatever. No, they simply have choosen to continue billing me, and billing me, and billing me. Where does it stop?

 

[cosmo_kramer]

Nice first post.

 

[Scott Greczkowski]

They are correct you can not cancel by email. When you cancel a normal CSR can not cancel you service you need to go to the cancelation department which it sounds like you never talked to this department.

When you cancel they go over a bunch of stuff inclduing giving you instructions on how to send back your equipment, Did you get any of this talk? If not you were never transfered to the correct department to cancel.

Do you remember any of this?

 

[Terra20050]

Couldn't agree more with your title, DISH Network does suck, especially their customer service department.

 

[KAB]

You've already made your point in the other thread. Didn't need to dig up a 10 month old thread.

 

[lucavex]

Thread necromancy is a fine art with a rich cultural heritage. Why you gotta be hatin'?

 

[Mr Tony]

You've already made your point in the other thread. Didn't need to dig up a 10 month old thread.

actually that thread was 3 1/2 years old (July 07 was last post in it)

on a side note I moved his other "post" and the responses to this one

 

[Terra20050]

I e-mailed them on January 11th when I had Brighthouse installed, I called them on January 20th, February 10th and again today. Each time explaining in very clear English I was cancelling, today was the first time that they actually told me they would send the necessary shipping supplies. AHHHHH! I now have two months bills since my initial contact, and yes, I understand about the e-mailing which is why I followed up with a phone call on January 20th.

 

[Terra20050]

Sorry, just a tad annoyed.

 

[englishtycoon]

when you cancel you usually speak to about three people who try and talk you in to staying before you get to the person who lays down the law about penalties and the like

 

[harshness]

Couldn't agree more with your title, DISH Network does suck, especially their customer service department.

Yet they ranked highest in customer satisfaction last year. Doesn't speak well for the competition.

 

[Terra20050]

Yeah, customer satisfaction is definitely not their strong suit. And no, they didn't even attempt to pursuade me to stay since I had already switched to Brighthouse and at that point already had the issue of the $48 overcharge for the HBO/Showtime "free" three month package, it was pretty clear that I would not continue with them. What is that saying about one unhappy customer negates 10 happy customers? You would think that management might have a grasp of the concept.

 

[TomD]

I guess I've been incredibly lucky over my 12 years in that all my experiences have been positive. And, I will call some BS here. I'm sure if I called and said I was going to cancel Dish would take some action. As an example, I have 2 622's and I was interested in Slingbox technology. The first rep (and this was via chat) said they couldn't help me. I thanked them and said I was going to have to explore some other options. I was actually thinking of purchasing a Slingbox unit, not leaving Dish. They immediately transferred me to retention and that rep arranged to send me a 722k. Did it on their own.

Did you get a bad rep 4 times in a row? Maybe. I've received excellent service EVERY time I've called. Enjoy Brighthouse and their exceptional customer service.

 

[TheForce]

The title to this thread needs to be changed. It is libelous. There was no proof offered that Dish Network had committed the crime of extortion. However, I do recall a number of years ago a law firm in Texas claiming to represent a competitor had sent out thousands of letters to their customers claiming they had evidence that the letter recipient was in violation of satellite signal theft, a felony crime and if they paid an undisclosed sum of money to said law firm they would not contact the FBI and offer to distroy it's evidence and claim against the recipient. THIS is Extortion. If you have evidence of a crime committed, you can't request money from the suspect in exchange that you will not turn your evidence over to law enforcement authorities. This was posted in our local newspaper. I never saw a followup on the outcome.

 

[MaryB@SlingTV]

Despite overcharges and lousy signal I completed my contract with DISH network. The problem came when trying to cancel service. After one e-mail and three phone calls I am still not sure my service has been cancelled and I am sitting here looking at two months bills since the initial time I cancelled, January 11th by e-mail, and three subsequest phone calls. The straw that broke the camel's back was receiving "free" HBO/Showtime for three months that I ended up paying for two months of (despite calling in November about the charges and being assured that a credit would be posted to my account in December), never happened. At this point I don't even care about the credit, I just want DISH to go away forever. In the phone call today the first two representatives I talked to acknowledged my prior phone calls but couldn't do anything about the charges because "there are no notes here about what the calls were about." The third person I spoke to denied any record of any phone calls at all, pretty neat, hunh? Though he did finally acknowledge that I had called January 20th, but again since there are no notes about what the phone call was about, I must have been calling to simply shoot the breeze, right. And as far as my e-mail, well, despite the fact that DISH encourages you to e-mail them, which I did, they did not respond, and now tell me that you cannot cancel by e-mailing. You would think that maybe they could have notified me of that at the time I e-mailed, maybe by e-mail, telephone, snail mail, whatever. No, they simply have choosen to continue billing me, and billing me, and billing me. Where does it stop?

I would like to assist you with any questions or concerns that you may still have, please send me a PM with your account information, so I can review your account. Thank you!

 

[Terra20050]

To TomD - ummm, you're calling some BS? There was no BS, facts are facts. Everyone else on here seems pretty professional, you might try following their lead. And it seems a shame that you should basically have to threaten to leave a company to get an upgrade, since as you stated in your posting "The first rep (and this was via chat) said they couldn't help me. I thanked them and said I was going to have to explore some other options. I was actually thinking of purchasing a Slingbox unit, not leaving Dish. They immediately transferred me to retention and that rep arranged to send me a 722k." As far as your remark about Brighthouse, I have had Brighthouse in my home in Melbourne, FL for the past ten years and have always been satisfied. I own half interest in the house in New Smyrna and my co-owner had decided to contract with DISH due to getting "bundled savings" at that time. To Don Landis - the reason I posted that it is extortion is that if I don't pay for the two months that DISH is billing me, it will be posted against my credit rating and we all know how much that can affect a person financially, that is the only reason I would pay this. To Mary Brady, thank you, I will be happy to contact you about the account. I truly appreciate the follow up.

 

[chainblu]

Someone might need to edit the last post to remove Mary's last name. She might not want it made public.

 

[MaryB@SlingTV]

Someone might need to edit the last post to remove Mary's last name. She might not want it made public.

It is actually displayed on my signature! No worries but thanks for thinking about me!!

 

[chainblu]

Ahh, that explains it. I'm on PDA mode and don't see signatures.

 

[TomD]

To Terra20090: LOL. You title your thread, "DISH Network are EXTORTIONISTS!" and then tell me that, "Everyone else on here seems pretty professional, you might try following their lead." Pot, meet kettle.

I'm happy you've had a positive experience with Brighthouse. However, if Mary is able to provide you some level of service I hope you'll come back on here and let everyone know.