you go right ahead and do that...You have the gall to come to this site and bash the entire industry and you know nothing about most if us...Now you do know one thiung. We don't like taking crap from no minds like you...Well I have two words for you and they ain't Merry Christmas...May the fleas of a thousand camels infest your home.
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Could not have written beter myself..I'd like to add that customers seem to be getting more and more high maintenence as the moths pass by..Especially ones that run out an dbuy HD tv's and Home theatre sytems. The kicker is these people sepnd withut doing any reaserch on the product. Then when they get it home thye can't handle it. They call Dish and bitch like little school girls and demand a tech be sent to help ..Of course free of charge..The CSR's issue bogus trouble calls because the customer can't figure out how to change the tv input so their little cupcake can play gamecube..So they call dish and whine like little school girls....Invariably if a customer mebtions cancelling the CSR's set Trouble calls(non pay) and we have to go kiss these people's asses.....This kind of crap is going to backfire on both satco's because good consciencious techs are going to leave the business and what will be left are $12/hr schlubs who don't give sh*t abiout the customers or the customers home . Nor will they give two hoots about the qulality of their work..Mark my words, the satcos wil pay dearly for their shortsightedness....attention customers..Caveat emptor .....and you get what you pay for....There is no such thing as free....
Yeah there are some anal customers that expect something for nothing, some that just get in your away, some that just down right need to be slapped, there are good techs and bad techs, overall when you look at the picture in the whole you have to look both ways.
My famous words of choice where, I know what I need to do, do you have any comments, questions, thoughts or concerns before I get started? No? Alright it'll take about 2 hours or so. And 95% of the time they leave me alone and never hear back from them.
The other 5% you can usually pick up during the initial walk through (if you get that far) the ones you have to be concerned with. These will include the backstabber liers good for nothing *********************** that need a whoppin! I done had one lady in particular that called up and said the nastiest and dirtiest things about me of how I treated her and such, it was so damn nasty it'd make all these horror stories on here look good, fortunately for me my creditibility was good and nothing came about of it. Funny how when she was contacted after the fact she backed out. Never forget her. Just an example of two face.
Anyhow easiest way just to put yourself in the customer shoes, while being able to take within reason/safety, etc.... NOW if it's some chicken shack with blown out windows and crap all over the floor, I'll be damned if it's going to be the best looking thing in their dirt hole of a home.
Just have the take in the whole picture on both sides (installer/customer) both can be good and bad.
My famous words of choice where, I know what I need to do, do you have any comments, questions, thoughts or concerns before I get started? No? Alright it'll take about 2 hours or so. And 95% of the time they leave me alone and never hear back from them.
The other 5% you can usually pick up during the initial walk through (if you get that far) the ones you have to be concerned with. These will include the backstabber liers good for nothing *********************** that need a whoppin! I done had one lady in particular that called up and said the nastiest and dirtiest things about me of how I treated her and such, it was so damn nasty it'd make all these horror stories on here look good, fortunately for me my creditibility was good and nothing came about of it. Funny how when she was contacted after the fact she backed out. Never forget her. Just an example of two face.
Anyhow easiest way just to put yourself in the customer shoes, while being able to take within reason/safety, etc.... NOW if it's some chicken shack with blown out windows and crap all over the floor, I'll be damned if it's going to be the best looking thing in their dirt hole of a home.
Just have the take in the whole picture on both sides (installer/customer) both can be good and bad.
This thread seems to indicate that some Dish Techs view their customers with an openly hostile attitude and have language skills at a third grade level.
This thread seems to indicate that some Dish Techs view their customers with an openly hostile attitude and have language skills at a third grade level.
scuse us prufesir, wil tri hardur nix tim. aint nevr had no good lernin.
You can send that post back upriver. if you get my drift. :up
You can rest assured that my hostility does not surface until I get home and at the keyboard, where it can't get me into trouble.
Ok. That's it! You soooooo owe me a beer.
Completely nasaled my last Bud Light upon reading your post. Thanks for making a long day end on a good note.
hahaha, no different then Ford vs Chevy.
Ya'll just need to see things from both side of the fence, I do, why can't you?
Go in a house that's full of cockroaches with a 400 lbs fat woman winking at you along with cat crap everywhere, it'll put some hair on your chest. All she wants is tv. It'll give you a new perspective on life.
Ya'll just need to see things from both side of the fence, I do, why can't you?
Go in a house that's full of cockroaches with a 400 lbs fat woman winking at you along with cat crap everywhere, it'll put some hair on your chest. All she wants is tv. It'll give you a new perspective on life.
we.. or rather i , look at each customer as a new meeting and give them the respect that they show me. i try to put on my happy face, even if the last customer was a total dick.. and if i get crap then they go on my three strikes rule. one time i pass as a vent from them 2 i give the look of dont start nuthin wont be nothin.. 3 i explain that we are not going to be able to complete the job until there is an attitude adjustment.. this is rare and far between.. as a matter of fact my very first job this morning told me that my personality was great, i was very knowlodgable and enjoyed my company while i fixed his system. i seldom have bad experiances but when i do they are pure hell. smooth makes for better days. the main reason this thread has qued so many negatives is due to the refusal of the opposing view to see that the customer can cause a bad install too.. like i said .. it takes three strikes for me to be an a$$hole.
I know what you mean. I'm usually sent out to "escalated" situations, where the customer is already spitting nails and breathing fire, because I have a good way of "handling" the customer. In most situations I can calm them down, and resolve the situation without going outside what we're allowed to do. Let's just say I have a talent for allowing them to have my way, and having them be thrilled about it. :dev
Its really pathetic to make such a moronic statement as that, all of us here who are installers or have been installers actually gave a crap about the job we do / did and have done /did our best to make the install look good and the customer happy even if they were a total tool such as yourself. I can go into many stories about jerks such as yourself who felt they knew how I should do my job and install in the home only to show them that the idea they had was wrong and would have cost them money in damages.
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Brilliant generalization on your part...This thread seems to indicate that some Dish Techs view their customers with an openly hostile attitude and have language skills at a third grade level.
No, that's not it at all. The reactions you are seeing are NOT attacks on customers but rather a negative reaction to the prevailing attiutude that techs are jerks and don't have a clue.
The OP opened a can of worms he shouldn't have..Right away he sought to paint us all in the same color. He got blasted. As he should have.. A few other posters have taken their pot shots as well and some us ,rightly so, flamed them as well..
Ya know what, you people are gutless. You criticize what you don't understand. You don't know what goes on..We go into your filthy homes. Trip over your kids toys that are strewn about every room in the house, Shove aside you dirty laundry. swat away roaches exiting from the bottom of the receiver we just moved aside to find the cable connected to the tv that has peanut butter all over the screen. We walk on egg shells near your strategially placed glass family heirlooms that you decide the best place for was right on top of your Dish DVR. We dig tranches thru hardpan soil that a golfer would get full relief for his next shot. We put up with you changing your mind where the receiver is to be placed AFTER the job is complete. We wacth as the little bratty kids try our patience as they rifle thru our tool bag. And we put up with husbands and wives getting inot verbal brawls over which tv gets the DVR while we sit and wait for them to make a God damned decision..
WE keep doing this work day afetr day..Yeah we do it for the money..But we also do it for the satidsafaction of seeing a smile on the face of a satsisfied and happy customer..
So bvefoire you run off at the keyboard, think about what you have just read....And before you play the "well go get another job" cliche, if we all do that, who is going to show up at your door the next time you need a tech to fix your system....Good day to you.
Try walking in our shoes before you lash out.
I hate to stir the pot...but you're being extremely hypocritical now. You're generalizing customers just like you are telling customers not to generalize installers.
I have to say the OP has a point. Although not every installer is bad, there are some who are.
I have to say the OP has a point. Although not every installer is bad, there are some who are.
Funny, that's not how I read his comments. They seemed to be very specific and oriented towards the customers who opened the initial salvo and had preconceived notions about ALL installers..
Not true..All these things I described are examples(rare but true) that I have experienced in 10 years of this...99% of all customers are just fine. Thye want he owrk done and they are excited to get the product. I stay in this business becuase of the satisfaction I get from doing a good job and pleasing the customer. I know whatit is like to get poor customer service.I go iut of my to give the customer a good experience.
Of course there are bad installers. The OP started this by making the first ill advised generalization.
I agrea, even though I have walked into homes where the carpet stuck to the bottom of my boots like syrup with each step or the air was so thick with the amonia odor from the lack of cat litter box changes over a two year period or the packrats that have every newspaper and insert for the last 20 years piled up to the ceiling in every room of the house along with everything else that they have never thrown away the majority of customers have been tolerable to downright angelic in some cases but just as you will find some bad techs you will also find the same when it comes to you the customer but heres the flip. In these forums your going to find that all of us both past and present installers / techs / specialists or what ever we are given as titles are the ones who actually do take the responsibility of making sure that you home looks the same if not better than when we showed up wether your home looks like something out of animal cops Detroit at a collectors home or borders on the kings summer home so when someone starts making some really idiotic comments lumping us into the same boat then there it should be expected that some will get vocal.
The thing that you as the customer need to remember is that we are there to install a service / repair a service / upgrade a service and educate you on how to use the system, we are not there to hold your hand, we are not there to listen to your life story, we are not there to satisfy your perversions, we are not there to watch your kids, we are not there to clean your house, we are not there to anything other than what we are supposed to do ( take note those who are installers and reading this as there are things you need to do ) so when you have an installation or some other service call for your system keep in mind as to what we are there to do and what we are not there to do.
The majority of us ar proffesional however if you feel that the person(s) that has shown up at your home are not acting in a proffesional manner then you have the right to ask us to leave and call your service provider and request a diferent person and please be sure to tell them of your concern.
Technicians, you as the proffesional are there to do a job wether its an install, service call, trouble call, upgrade, or mover and to educated the customer on the use of the sytem or new product, anything else as mentioned above is not part of your job and you are not getting paid for it so dont do it. If a customer seems to be unstable or hostile you have the right to refuse the job and leave, if the home is a biological hazard you can refuse the job and leave.
Customers you can schedule your appointment for any day of the week after the first available day, just keep in mind that not all weekend days are available and there are no special times that can be promised so if you ask for 7pm dont count on it specialy if your wanting 4 rooms hooked up and the installer has finished his second to last job at 5pm. Service times are 8am to 12 noon and 12 noon to 5pm, there is always the possibility that if you have a morning appointment the tech may not make it by noon, if its a pm appointment then he may not make it by 5, each job site is diferent and theres always the potential for unforseen issues.
The thing that you as the customer need to remember is that we are there to install a service / repair a service / upgrade a service and educate you on how to use the system, we are not there to hold your hand, we are not there to listen to your life story, we are not there to satisfy your perversions, we are not there to watch your kids, we are not there to clean your house, we are not there to anything other than what we are supposed to do ( take note those who are installers and reading this as there are things you need to do ) so when you have an installation or some other service call for your system keep in mind as to what we are there to do and what we are not there to do.
The majority of us ar proffesional however if you feel that the person(s) that has shown up at your home are not acting in a proffesional manner then you have the right to ask us to leave and call your service provider and request a diferent person and please be sure to tell them of your concern.
Technicians, you as the proffesional are there to do a job wether its an install, service call, trouble call, upgrade, or mover and to educated the customer on the use of the sytem or new product, anything else as mentioned above is not part of your job and you are not getting paid for it so dont do it. If a customer seems to be unstable or hostile you have the right to refuse the job and leave, if the home is a biological hazard you can refuse the job and leave.
Customers you can schedule your appointment for any day of the week after the first available day, just keep in mind that not all weekend days are available and there are no special times that can be promised so if you ask for 7pm dont count on it specialy if your wanting 4 rooms hooked up and the installer has finished his second to last job at 5pm. Service times are 8am to 12 noon and 12 noon to 5pm, there is always the possibility that if you have a morning appointment the tech may not make it by noon, if its a pm appointment then he may not make it by 5, each job site is diferent and theres always the potential for unforseen issues.
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I agree. I have insurance, and I pay them to fight for me. I stepped through a ceiling and it didn't cost $500, and that was a BIG hole.
My insurance company had it taken care of in less than a week and a half, too, and I promise you they didn't get ripped off my any irish traveller "handyman" types. Blending in a ceiling has to be harder than blending in a floor behind a TV. I would not have drilled that hole, though. I don't see what the big deal is about smoking. OP didn't mention if he had specifically told them not to smoke. Plus, they were doing it outside, so I have no idea what they could have bothered by smoking. Surely the petunias didn't mind, did they?
I wouldn't have minded if they were smoking outside, but they better not have been withing 20 feet of my residence or put their cigarette on the ground.
Still, it's definitely not good buisness practice. The OP should not have had to tell them not to smoke. If you're expecting a professional to come to your house, you don't expect him to smoke in front of you.
Someone once told me "smokers don't realize what non-smokers think of smoking."
Still, it's definitely not good buisness practice. The OP should not have had to tell them not to smoke. If you're expecting a professional to come to your house, you don't expect him to smoke in front of you.
Someone once told me "smokers don't realize what non-smokers think of smoking."
I always hated when they called and told me to go to an "irate" customer's house. Don't tell me that. They are rarely mad when I get there, and you are shading my opinion of them prior to me actually meeting them. I had an old dude one time that really was all pissed. He couldn't find TNN on his new DTV system, and I couldn't find it with him yelling at me. So I told him I would go sit in my truck for 5 minutes and when I was ready, I would knock on the door and we would start over. The plan was if he didn't calm down, I would be leaving without helping him. In the meantime, I found TNN on the channel card. This was when they were calling themselves The National Network, just having switched from The Nashville Network. it wasn't listed under TNN or Nashville or National. It was under THE. WTF is up with that I will never know, but it can be impossible to think straight when some geezer is about to have a coronary over something stupid.
Anyway, his wife got him calmed down, and I went through my intro just as if the earlier incident had never happened. I even sat with them a spell. When it was time to go, I reintroduced myself and told them what a pleasure it had been to spend some time with them. The look on their faces was priceless! Anyway, they really were nice people, the old guy just had a bug up his rump!
Mean drunks are the worst. I'll leave an abusive customer's house in a heartbeat.
