Help!! Okay... I totally admit, I'm out of me league here. I know nothing about satellites.
I'm on my 3rd VIP 622 currently waiting on my 4th receiver to arrive. I'm getting nothing but BAD customer service and I am SO angry!!!! My first receiver worked for 3 years... then started the rebooting. Since I've been through 2 more 622's. No sooner are they hooked up when they start rebooting. The one I have now some days will not even power up. I just hear the fan running!
I had to go up the the 'executive' customer service level today just to get them to overnight a receiver to me instead of me sitting around till next week waiting!
We pay a lot of $$ to DN each month and I can't believe the lack of customer service I am getting. How do you get good service?? From what I read I don't think I want to go to D TV do I?? I just want this problem resolved so we can watch our tv again.
I've researched this. My receiver was plugged into a surge protector. Not anymore, but still rebooting. Also it seemed hot, so I pulled it out of the entertainment center and it is sitting on a chair. It feels cool now. Could the problem be in the wiring?? The 1st receiver worked fine for a long time??? I just don't know?? The last tech that came out Sunday was new and had not previous experience with satellites. He didn't check anything! He just hooked up the new receiver and left. The problems started 1 hour later. HELP? What should I do?? Is it the 622?? I had read the 722 was a better model maybe?? DN refused to upgrade me w/o me paying for it..... I don't know where to turn? Any advice?? Thanks so much!
I'm on my 3rd VIP 622 currently waiting on my 4th receiver to arrive. I'm getting nothing but BAD customer service and I am SO angry!!!! My first receiver worked for 3 years... then started the rebooting. Since I've been through 2 more 622's. No sooner are they hooked up when they start rebooting. The one I have now some days will not even power up. I just hear the fan running!
I had to go up the the 'executive' customer service level today just to get them to overnight a receiver to me instead of me sitting around till next week waiting!
We pay a lot of $$ to DN each month and I can't believe the lack of customer service I am getting. How do you get good service?? From what I read I don't think I want to go to D TV do I?? I just want this problem resolved so we can watch our tv again.
I've researched this. My receiver was plugged into a surge protector. Not anymore, but still rebooting. Also it seemed hot, so I pulled it out of the entertainment center and it is sitting on a chair. It feels cool now. Could the problem be in the wiring?? The 1st receiver worked fine for a long time??? I just don't know?? The last tech that came out Sunday was new and had not previous experience with satellites. He didn't check anything! He just hooked up the new receiver and left. The problems started 1 hour later. HELP? What should I do?? Is it the 622?? I had read the 722 was a better model maybe?? DN refused to upgrade me w/o me paying for it..... I don't know where to turn? Any advice?? Thanks so much!