Replacement Equipment.. Do they Lock you in to a NEW 2 Year Contract

[heyyofan]

I am wondering because of ALL the comments on DTV facebook page saying they were locked in to a NEW 2 Year Contract for having their Defective Equipment Replaced..

Is This TRUE ?
IF So is there anything people can do to not Be Locked in for ANOTHER 2 Years??

 

[harrisburgpatv]

When I replaced my HR34 with a 44, I specifically asked if I would be entered into a new contract and I was told no.

 

[heyyofan]

When I replaced my HR34 with a 44, I specifically asked if I would be entered into a new contract and I was told no.

have you inquired if they told you the Truth?

 

[maestro7]

I am wondering because of ALL the comments on DTV facebook page saying they were locked in to a NEW 2 Year Contract for having their Defective Equipment Replaced..

Is This TRUE ?
IF So is there anything people can do to not Be Locked in for ANOTHER 2 Years??

I have had at least two receivers returned for various reasons over our ten-plus year relationship with DirecTV. Such replacements never entailed a renewed contract.

In fact, when those situations come up, because I'm anal-lytical, not only do I ask them about any and all fees involved, but I also take my own notes for each such call.

The worst that happens is that you might pay for shipping (and even that can be negotiated, depending on situation) and/or you have no choice in the exact model or color of replacement.

The only way you create a new contractual period is if you add or upgrade receivers on your account. And if that's not trusted, all you have to do is ask DirecTV.

 

[RandallA]

Yes, find out if you're under contract. I found out today that I was put under 2 yrs. contract after they replaced a failed HR34 with an HR44.

 

[Mr Tony]

I am wondering because of ALL the comments on DTV facebook page saying they were locked in to a NEW 2 Year Contract for having their Defective Equipment Replaced..

Is This TRUE ?
IF So is there anything people can do to not Be Locked in for ANOTHER 2 Years??

as noted above if replaced with same family of equipment, then NO
if you upgrade, then YES

I had 2 receivers replaced when I had Directv and neither time was I socked with an agreement.
When I upgraded to the (at the time new) HR34 then I was

 

[texasbrit]

Replacing faulty equipment does NOT lock you into a new contract. But CSRs often make mistakes, so when you get a replacement always check with the access card group to make sure your contract has not been extended.

 

[heyyofan]

Replacing faulty equipment does NOT lock you into a new contract. But CSRs often make mistakes, so when you get a replacement always check with the access card group to make sure your contract has not been extended.

What is the Access Card Group??

 

[CSM]

I tried RVU and didn't like it. I think the HD PQ on the box is better. I had it deactivated. Would you still have the 2 year contract? Not that I would cancel DTV just curious about that.

 

[texasbrit]

What is the Access Card Group??

It's a group at DirecTV that handles issues of leased vs owned, incorrect contract extensions and so on........and new access cards!

 

[Jimbo]

It's a group at DirecTV that handles issues of leased vs owned, incorrect contract extensions and so on........and new access cards!

Curious, how does one go about getting ahold of That department ?

 

[heyyofan]

Curious, how does one go about getting ahold of That department ?

Yes me Too

 

[texasbrit]

Curious, how does one go about getting ahold of That department ?

Just ask for them when you call...

 

[Jimbo]

Just ask for them when you call...

Hmm, that probably the only department I haven't talked with !

 

[harrisburgpatv]

If it's recommended that I call in, I will do that as well to double check, but the chat group showed that I am *NOT* in a contract.

 

[heyyofan]

Just ask for them when you call...

I Just Call The Main # Or do i call Retention Department & Ask for the Access Card Department??

 

[texasbrit]

Just call the main number and ask for the access card group.....

 

[cinsu]

When we service swap a receiver the system requires us to get a signature for the lease agreement. This is for the continuing agreement the receiver we are installing is leased and not owned. When performing a service swap it does not create a new contract.