I sent an email a week ago complaining about the soft picture on some channels and asking about the possibility of improving audio on SD channels, here is my response:
[**BEGIN PASTE**]
At DISH Network, we are constantly adding channels and programming choices resulting from customer requests. We are continually upgrading our technology to support these additions. We believe that we have designed a product that meets or exceeds the needs of our customers. We are always trying to improve the service through the continuous pursuit of improved hardware and software solutions.
We are using statistical multiplexing technology to compress our signals. This means several channels share a pool of bandwidth. If the activity level of the video on some of those channels is very high, some of the others may suffer. An example is several fast action sporting events happening at the same time on channels sharing bandwidth. The demand for bandwidth in this scenario is high and the picture quality of channels within that pool may exhibit lower quality characteristics at that instant.
There are a lot of attributing factors that can affect the sharpness of the picture quality including size of the monitor, type of cabling, and line of sight to the satellite.
We work for improvement in this area every day. We are constantly analyzing our channel layout and try to find better "match ups" for the bandwidth sharing. As we add channels and improve technology, you may, from time to time, see fluctuations in the picture quality.
We apologize for this; however, we are doing this in an attempt to continue to offer more choices to our customers without serious quality degradation. We have also made strides in improving the quality of many channels on the service in the past few months and strive for additional improvements in the future.
EchoStar Satellite LLC
Quality Assurance Department
dishquality@echostar.com
[**END PASTE**]
That's what I was expecting... I'll keep holding my breath on Echo X improving the situation, we'll see... I blame PQ on dish having to provide too many locals... if people would just put an antenna on their roof and properly point it / boost... I know there are many who can't do this due to location...
[**BEGIN PASTE**]
At DISH Network, we are constantly adding channels and programming choices resulting from customer requests. We are continually upgrading our technology to support these additions. We believe that we have designed a product that meets or exceeds the needs of our customers. We are always trying to improve the service through the continuous pursuit of improved hardware and software solutions.
We are using statistical multiplexing technology to compress our signals. This means several channels share a pool of bandwidth. If the activity level of the video on some of those channels is very high, some of the others may suffer. An example is several fast action sporting events happening at the same time on channels sharing bandwidth. The demand for bandwidth in this scenario is high and the picture quality of channels within that pool may exhibit lower quality characteristics at that instant.
There are a lot of attributing factors that can affect the sharpness of the picture quality including size of the monitor, type of cabling, and line of sight to the satellite.
We work for improvement in this area every day. We are constantly analyzing our channel layout and try to find better "match ups" for the bandwidth sharing. As we add channels and improve technology, you may, from time to time, see fluctuations in the picture quality.
We apologize for this; however, we are doing this in an attempt to continue to offer more choices to our customers without serious quality degradation. We have also made strides in improving the quality of many channels on the service in the past few months and strive for additional improvements in the future.
EchoStar Satellite LLC
Quality Assurance Department
dishquality@echostar.com
[**END PASTE**]
That's what I was expecting... I'll keep holding my breath on Echo X improving the situation, we'll see... I blame PQ on dish having to provide too many locals... if people would just put an antenna on their roof and properly point it / boost... I know there are many who can't do this due to location...
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