Returning Tailgater and Receiver - Having Issues

Vicki5050

Member
Original poster
Jul 10, 2012
8
0
NE Wisconsin
We purchased a Tailgater & receiver package on June 18th it was shipped to us on the 19th. We tried using it northwoods of WI over the 4th and had problems getting a signal. The trees are too high so we had issues getting a southern exposure. We generally camp in the same place so there was no point keeping it. I chatted with a rep to return and I was told to take it to a retailer. I bought directly from DISH. I pressed on and I was told that I was not allowed to return the system because I bought the reciever vs. leasing it. I noted the 30 day return policy and that we were with in the window. I was then told to send it to one of three addresses. Don't I need a return authorization #. I am worried that if I just send it back even insured it will get lost.

Any input?
 
Don't send ANYTHING ANYWHERE without an RMA #, preferably one you received in writing.

In fact, I'd contact DIRT here to handle it.

I just sent a PM request for help on your behalf.
 

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