revisiting the 2004 smart card swap

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
I've got an old 508 that i just brought back online today (m 501 finally died, and the 508 is coming back after being offline for 4 years) and I get the error message that says "smart card needs to be replaced - please call......"

I finally get a hold of a CSR who knows what I'm talking about and they want to charge me $50 to replace the card.

I understand that I'm probably way out of designated time-frame i which they expected to exchange the cards, but it seems a bit ridiculous to charge someone to swap out a card for a security upgrade that really, doesn't benefit me (in that it doesn't add channels or improve quality).

And here I thought I was doing them a favor - by self-diagnosing the 501 being dead and not asking for a replacement receiver ;)
 

chaddux

Insert Clever Phrase Here
Supporting Founder
Sep 19, 2004
1,846
26
DMA 114
It does benefit you because you can actually use that receiver again. That's a pretty good benefit. :)
 

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
actually, i can't get the receiver to find 110 either (though the 501 had it earlier in the day).
I fear i may be S.o.L.....

Assuming i troubleshoot everything and still can't find the 110 satellite, what are the odds that i can get it replaced (or the 501, which was active on an sccount for 6 years, up til today)?
 

Mr Tony

SatelliteGuys Pro
Supporting Founder
Nov 17, 2003
299
48
Mankato, MN
The 501 you could probably have replaced....Wonder why they want to charge you $50 for a card? I'd get it updated with the newest software and get it set to go. Call in and use tech support and tell them you have a blue card...CSR roulette might work :)

I got a new card in a DIsh 5000 about a year ago for free
 

diu.steve

SatelliteGuys Family
Jul 22, 2006
57
0
actually, i can't get the receiver to find 110 either (though the 501 had it earlier in the day).
I fear i may be S.o.L.....

Assuming i troubleshoot everything and still can't find the 110 satellite, what are the odds that i can get it replaced (or the 501, which was active on an sccount for 6 years, up til today)?

update to the latest software, that will probably fix the missing 110 problem. it is a software bug that some of the 510's in our warehouse still have.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,932
26,745
Fairfax, VA
I got a new card in a DIsh 5000 about a year ago for free
I got a new card for my 4900 last December for free, and I didn't even subscribe the receiver to my account! (It went to my mother for Sky Angel reception.)
 

rcdallas

SatelliteGuys Pro
Jun 3, 2006
1,914
0
West Texas (midland)
Claude pretty much hit it. I would just call in and play stupid, tell them the reciever wont power up ask them to send you a new one.

Hopefully there is no notes on the account, even then rukish smukish wouldn't know the difference.
 

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
one problem fixed - CSR roulette worked, in that i got one that let me vent a little bit (if i buy a car that was recalled 4 years ago but was never brought back to the garage, the manufacturer will still honor the recall 4, 6, 8 years later because it was them who wanted it fixed. not me).

They waived the fee this one time (made sure to know it would never be waived again) and new card is on the way.

I'm hoping the new card will also solve the 110 issue.
If not, looks like it's back to the phones.
Which stinks. Cuz in the 6 years i had the 501, I never had them once. Lucky me :)
 

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,563
340
Western WV
Can't they charge you a NPF (No Problem Found Fee) if you send a receiver back and they find no problems with it? Or does that only apply to retailers? I've never had it happen to me and never heard of it happening to my customers so I am unsure about this.
 

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
speaking of swaps - I haven't paying as close of attention to the forums as I use to.
what's the status of the mpeg4 conversion and has Charlie decided how they're gonna approach the old equipment issue yet?
 

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
huh...
must take a lot of sweet-talking and patience.
I made a quick mention of it to the CSR, knowing (or thought that i knew) that they couldn't be moved. Of course, she said as much.
 

schneider21

SatelliteGuys Guru
May 4, 2006
124
47
Central PA
update - card swap complete.

my 501 is officially dead (as soon as it locks in to the sats, it powers off/on - in a never ending cycle)
my 508 is hooked up and working flawlessly.

Now, if i get another 6 years out of the 508, I might then be close to upgrading to something mpg4ish and hi-def ;)
 

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