So much to try to explain to you.
He will find nothing wrong. I think you are not understanding what up converting is and what the display says.
The display shows you what the source of the signal is set to. If my receiver be it a satellite receiver, Cable receiver, Roku, Fire Stick etc etc is set to 1080 then that is what the TV display will report That program may be an old SD show shot in 480I but the display will report it is 1080 because that is what the receiver is set to. That show is not magically now HD 1080, or 4K it has been up converted to fit the format of the screen, in your case 3840X2160
Up Converting is taking a source and making it fit the screen, scaling it. A TV that does that well will provide a good picture one that does not will not. Think of it as magnifying an image. If the image is SD 4X3 making it bigger will quickly make it less clear. Up converting if done by a good TV or Bluray player can make it bigger with a good result. In no case can an SD image be made to be HD or an HD image be made to be 4K. Best hope is to make it fit the pixels of the screen with the least artifacts, blurriness.
When you watch HGTV it can't be in 4K, it does not transmit in that format. So it is going to be HD, 1080. Your Hopper can not be forced to send in the 4K format it sends 1080 if you picked 1080/4K setting to the TV unless 4K is actually detected. Change the Hopper to 720 and now the TV will report 720 obviously the channel itself has not changed only what the Hopper is sending to the TV has. The Hopper can not be set to only 4K 3840X2160 it has to detect it. (Yes it can do 4K but it does that only when it detects it - As I said HGTV is not in 4K)
Your Roku CAN be set to 4K only and you obviously have it set to that, so that is what the TV is reporting. But that HGTV program is not in 4K it is being up converted by the Roku. Another words you are not seeing 4K from the Roku for HGTV it just says you are because the TV is reporting what the Roku is set to, not to the actual resolution of the channel.
Just one last time, your TV can not make an HD signal look like 4K, it can take an HD signal signal and make it fit the 4K screen without making the picture worse, and maybe a little better.