Smart Card Not Inserted 019

[PKII]

Just turned on the TV and seen that my VIP 211k is displaying a message I've never seen before "Smart Card Not Inserted 019" Its fully inserted and I've never had an issue with the receiver until today. I removed card and reinserted as it tells me but nothing works. I've rebooted it also.

I do have an external HD connected also with several recordings I'd rather not loose. Any solutions or do I need a new receiver?

 

[n0qcu]

Just turned on the TV and seen that my VIP 211k is displaying a message I've never seen before "Smart Card Not Inserted 019" Its fully inserted and I've never had an issue with the receiver until today. I removed card and reinserted as it tells me but nothing works. I've rebooted it also.

I do have an external HD connected also with several recordings I'd rather not loose. Any solutions or do I need a new receiver?

Call DISH as you most likely need a replacement smartcard. OR it could be the receiver. Your EHD should just work with a replacement receiver if needed.

 

[Howard Simmons]

You said you rebooted it, was that by pushing the red reset button or pulling the plug? If you hit the reset button try pulling the plug.

 

[PKII]

I held down the button at first but then I pulled the plug. Still the same message.

 

[PKII]

Will any replacement receiver if needed allow me to still access the recordings on my EHD? Or will I need another VIP211k?

 

[PKII]

Just chatted with DISH they said I need a new receiver. Is that the standard response? Or is it still possible for them to just send me a new card?

 

[HipKat]

Just chatted with DISH they said I need a new receiver. Is that the standard response? Or is it still possible for them to just send me a new card?

In my experience, smart card errors are always the receiver. They're going to send you another 211, so yes,, your EHD would work as it should in any VIP HD receiver and I'm pretty sure, although not 100% it would work on a Hopper or Wally. A new receiver model would require an upgrade and new contract

 

[wvman]

Just turned on the TV and seen that my VIP 211k is displaying a message I've never seen before "Smart Card Not Inserted 019" Its fully inserted and I've never had an issue with the receiver until today. I removed card and reinserted as it tells me but nothing works. I've rebooted it also.

I do have an external HD connected also with several recordings I'd rather not loose. Any solutions or do I need a new receiver?

Try this. Remove your smart card and take a pencil eraser and clean the little gold chip. Rub up and down, then side to side and then wipe it off and put it back in and see if that helps. Those chips get a film on them. Good luck.

 

[rvvaquero]

Just chatted with DISH they said I need a new receiver. Is that the standard response? Or is it still possible for them to just send me a new card?

Just for a head's up. They likely will send you a VIP211Z which does not have a built in OTA tuner. So, if you use the OTA tuner, you might try insisting on a 211K or an OTA dongle for the 211Z.

 

[Bobby]

In my experience, smart card errors are always the receiver. They're going to send you another 211, so yes,, your EHD would work as it should in any VIP HD receiver and I'm pretty sure, although not 100% it would work on a Hopper or Wally. A new receiver model would require an upgrade and new contract

Definitely will not on work on any VIP receiver. 211s don't use the same encoding as 722s or Hopper.

 

[PKII]

In my experience, smart card errors are always the receiver. They're going to send you another 211, so yes,, your EHD would work as it should in any VIP HD receiver and I'm pretty sure, although not 100% it would work on a Hopper or Wally. A new receiver model would require an upgrade and new contract

Do they require a new contract if I order a receiver from a different source other than dish?
If it's not a VIP 211k.

I was considering getting the wally hd. I never had a contract with this receiver because I installed the dish and receiver myself.

 

[Bobby]

Do they require a new contract if I order a receiver from a different source other than dish?
If it's not a VIP 211k.

I was considering getting the wally hd. I never had a contract with this receiver because I installed the dish and receiver myself.

No contract if you buy the receiver from anybody.

 

[Claude Greiner]

See if you can shove a business card on top of the smart card of a thin object so the card seats in the reader better.

Also if you remove the cover, sometimes the cover that holds the card snapped off the main board. Usually just pushing it back in place will fix the problem

Usually I see this when the receiver is dropped.

Also you can use 5 minute epoxy or superglue yo fix it

 

[PKII]

See if you can shove a business card on top of the smart card of a thin object so the card seats in the reader better.

Also if you remove the cover, sometimes the cover that holds the card snapped off the main board. Usually just pushing it back in place will fix the problem

Usually I see this when the receiver is dropped.

Also you can use 5 minute epoxy or superglue yo fix it

I opened the receiver and blew out all the dust and examined the card reader as best as I could other than a lot of dust nothing noticable. I did the business card trick also I tried using a pencil eraser on the chip nothing working. A new receiver seems to be my solution. Thanks for everyone's help.

 

[dishdude]

If this is your only receiver, I'd definitely recommend upgrading to a Wally.

 

[Claude Greiner]

I opened the receiver and blew out all the dust and examined the card reader as best as I could other than a lot of dust nothing noticable. I did the business card trick also I tried using a pencil eraser on the chip nothing working. A new receiver seems to be my solution. Thanks for everyone's help.

It was worth a shot

 

[PKII]

If this is your only receiver, I'd definitely recommend upgrading to a Wally.

I had been wanting one for a while so now is my opportunity.

 

[PKII]

"You can swap the external hard drive between like receivers (DVR model to DVR model or non-DVR model to non-DVR model) on the same account without losing DVR recordings."

Found this information on mydish.com hopefully since the VIP211k is a non-DVR model and the Wally is a non-DVR model. Hopefully I can recover my recordings on my EHD.

 

[rvvaquero]

since the VIP211k is a non-DVR model and the Wally is a non-DVR model. Hopefully I can recover my recordings on my EHD.

Sorry, but no. Two different operating systems.

 

[n0qcu]

As someone that has switched from 211k's to Wallys I can say for a fact that when you switch the Wally will reformat the EHD.