Staging for hurricane repairs

Discussion in 'DISH Network Support Forum' started by boba, Sep 13, 2018.

  1. boba

    boba Topic Starter SatelliteGuys Master

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    How does DISH prepare for repairs of the thousands of satellite systems that potentially could be damaged? Do they stockpile supplies and vehicles in nearby states? Such as Georgia to service the Carolinas? Do they pull technicians out of Western and Northern states? What type of Logistic night mares is involved in getting customers back up and running?
     
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  2. HipKat

    HipKat SatelliteGuys Pro
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    I know they start planning to send techs in from other markets right away and they'll put out a call very soon after the storms. Even as an RSP/Sub Contractor, we sent techs to Florida and Texas last year. The problem though, was they start sending people almost immediately after the storms are over and before those ares are ready. In Texas, for example, the floods hadn't even begun to recede - so after about 10 days, we pulled our guys back since they were just sitting in hotel rooms, not working.
     
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  3. boba

    boba Topic Starter SatelliteGuys Master

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    So you are saying their preplanning may need some improvement? I know DISH has several warehouses call centers in Georgia, West Virginia and I'm sure many other places on the East coast. I was wondering if DISH had inventories enough to stockpile 1000.2 dishes and Hopper Receivers to replace damaged goods in a timely manner after power is restored and water recedes. The first few weeks after Florence moves through would seem to be critical to customer satisfaction.
     
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  4. NYDutch

    NYDutch SatelliteGuys Pro
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    Man plans, and Mother Nature says, "Hold my beer"...
     
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  5. HipKat

    HipKat SatelliteGuys Pro
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    I'm sure they have enough. Whenever they talk about using up on hand inventory - it usually takes months to go through it. The Atlanta Warehouse is one of the largest distribution centers Dish has - next to the one on Denver.

    Personally, if I'm recovering from a Hurricane - and I saw what Andrew did in Homestead, FL up close - getting my TV back on is the last thing on my list
     
  6. Claude Greiner

    Claude Greiner SatelliteGuys Master
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    It’s a catch22 for every cable provider.

    If a customers equipment gets damaged the provider such as Dish is pretty much stuck replacing it or the customer will switch providers before replacing the equipment at full price.

    If the service goes out, and it takes forever for a tech to come out, then the customer ends up switching.

    So even if Dish pays for tech to sit in a hotel room and do nothing, it’s better then loosing customers left and right if they where not prepared.

    People cancel over the stupidest sh*t.
     
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