BBB Reliability Report
The Better Business Bureau®
Serving Denver/Boulder Metro Area
1020 Cherokee St.
Denver, CO 80204
(303) 758-2100
data.denver.bbb.org
EchoStar Communications Corporation
9601 S. Meridian Blvd.
Englewood, CO 80112
Telephone: (866) 319-4564
www.dishnetwork.com
www.echostarcommunications.justgoodbusiness.biz
When evaluating the complaint record, compare this to the fact that Echostar has more than 12 million customers across the country.
The Bureau processed a total of 6425 complaints about this company in the last 36 months, our standard reporting period. Of the total of 6425 complaints closed in 36 months, 3307 were closed in the last year.
Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
142 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
516 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
32 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
17 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
41 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
137 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
297 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
8 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
84 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
227 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
8 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
10 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
37 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
171 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
10 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Repair Issues
BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
26 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
82 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
270 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
21 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
86 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
275 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
51 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
266 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
205 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
928 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
51 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
361 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1691 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
80 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Issue Not Defined
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
34 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
191 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
15 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Statistically, this means 1 in every 1,992 customers has an issue, of which 98%+ are resolved. My math is fuzzy but that's around a .002% issue rate for BBB claims I think.
Dem customers are failing to acknowledge a lot of stuff. I suppose it's easier to file a complaint than to tell someone your problem was fixed, but oh well. This also explains JD Powers (which I never understood why some customers that don't get what they want from the BBB call up DISH after having cancelled, demanding the direct number for the JD Powers review board... Doesn't it seem ironic you want help causing problems from the company you want to cause problems for?)
The Better Business Bureau®
Serving Denver/Boulder Metro Area
1020 Cherokee St.
Denver, CO 80204
(303) 758-2100
data.denver.bbb.org
EchoStar Communications Corporation
9601 S. Meridian Blvd.
Englewood, CO 80112
Telephone: (866) 319-4564
www.dishnetwork.com
www.echostarcommunications.justgoodbusiness.biz
When evaluating the complaint record, compare this to the fact that Echostar has more than 12 million customers across the country.
The Bureau processed a total of 6425 complaints about this company in the last 36 months, our standard reporting period. Of the total of 6425 complaints closed in 36 months, 3307 were closed in the last year.
Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
142 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
516 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
32 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
3 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Contract Issues
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
17 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
41 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Billing or Collection Issues
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
137 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
297 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
8 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
84 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
227 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
8 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
10 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
37 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
171 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
10 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Repair Issues
BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
26 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
82 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
270 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
21 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
6 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
86 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Complaint was settled through BBB mediation.
275 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
6 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
51 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
266 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
205 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
928 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
51 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
361 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1691 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
80 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Issue Not Defined
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
34 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
191 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
15 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Statistically, this means 1 in every 1,992 customers has an issue, of which 98%+ are resolved. My math is fuzzy but that's around a .002% issue rate for BBB claims I think.
Dem customers are failing to acknowledge a lot of stuff. I suppose it's easier to file a complaint than to tell someone your problem was fixed, but oh well. This also explains JD Powers (which I never understood why some customers that don't get what they want from the BBB call up DISH after having cancelled, demanding the direct number for the JD Powers review board... Doesn't it seem ironic you want help causing problems from the company you want to cause problems for?)
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