tcmsupport (TCM Help Center)
Feb 14, 14:24 EST
Hi there,
Thanks for reaching out to TCM. We're very sorry to hear that you're experiencing problems with closed captioning on the TCM channel. We've had several reports about this issue over the past couple of months, and have been looking into it.
The WarnerMedia technical team has investigated the closed captioning issue, including checking the transmission that is being broadcast, to ensure that the captions are present (for movies that have been captioned). They’ve reported that everything on the TCM side is functioning correctly, and they are continuing to work with certain cable providers to determine if there are other ongoing issues with the receipt of our signal.
We’ve had some recent feedback from viewers that their cc issues are now resolved. Keep reading to see if this can help you.
In almost all cases with DISH customers, the problem was the Captioning Service selected on their equipment settings (possibly due to an automated update by their provider). Changing the settings for Captioning Service from 1 (one) to 0 (zero) corrected the cc.
Here's how:
Go the the Home Screen --> Menu Tab --> Settings --> Accessibility --> Closed Captions --> Captioning Service; you should be able to change the Captioning Service to "0" which should restore captions on TCM.
Please let us know if you try these options and your cc issues are still not resolved.
Sincerely,
Your friends at TCM
Feb 14, 14:24 EST
Hi there,
Thanks for reaching out to TCM. We're very sorry to hear that you're experiencing problems with closed captioning on the TCM channel. We've had several reports about this issue over the past couple of months, and have been looking into it.
The WarnerMedia technical team has investigated the closed captioning issue, including checking the transmission that is being broadcast, to ensure that the captions are present (for movies that have been captioned). They’ve reported that everything on the TCM side is functioning correctly, and they are continuing to work with certain cable providers to determine if there are other ongoing issues with the receipt of our signal.
We’ve had some recent feedback from viewers that their cc issues are now resolved. Keep reading to see if this can help you.
In almost all cases with DISH customers, the problem was the Captioning Service selected on their equipment settings (possibly due to an automated update by their provider). Changing the settings for Captioning Service from 1 (one) to 0 (zero) corrected the cc.
Here's how:
Go the the Home Screen --> Menu Tab --> Settings --> Accessibility --> Closed Captions --> Captioning Service; you should be able to change the Captioning Service to "0" which should restore captions on TCM.
Please let us know if you try these options and your cc issues are still not resolved.
Sincerely,
Your friends at TCM