I'm also very pleased with how this chat went. :up In two weeks, I'll check back on how everyone got their software updates and see how they feel.
If all Charlie Chats and Tech Chats were always this candid, I could see the possibility of much better customer feelings over the problems that we have been encountering. Consistancy in the message is always key.
For example: If DishWire had always been related to content protection (MPAA), then this should have been clearly communicated from the get go. I recall several products over the years that could've been stellar, and had their usefullness reduced to MPAA requirements. Back when I was into recording music, I was extremely excited over some of the prosumer (professional-consumer) Digital DAT technologies that were being released. MPAA had the manufactures support a form of content protection that blocked a specific frequency range and would not record if that range existed. MPAA argued that consumers would not notice the difference. As a recording musician, however, I was now burdened with additional hardware needed to ensure I wasn't going to record using that frequency range.
The result of that MPAA issue was that consumers also saw this as a big deal and very few purchased this type of equipment. !protest It would have allowed easy digital recording of audio that was CD quality long before CD-R products had dropped below the $1000.00 range. Now, of course, no one really remembers that erra, due to CD-R/DVD drives lower than $100.00. Of course, the various video recording products on the computer now support "MacroVision" to prevent the ability to digitize content and burn your own CD/DVD of protected content (or at least that is what is supposed to happen).
I know that MPAA wants to significantly cut down on the ability for viewers to be able to record video content and make some possible "long term" recording of the content. DVR's, due to their temporary nature, have been allowed provided that the content is not easily duplicated to a permanent storage. This is one of the many reasons we see all of this content protect over all methods of Digital connection, including the DVI port. MPAA (and all of the multi-billion dollar Hollywood studios that financially support and endorse this organization) will go toe-to-toe even if everyone implemented Firewire and thought that how could MPAA take on everyone in court? It's the battle of the century in their eyes and will be litigated at all costs (including their own solvency) since they believe that lossing will destroy their income base (even if other methods of revenue are available, it's just not recognized).
Sorry for the bunny trail (leaving the original topic with a short diversion).
Again, If E* could be consistant with all of their communications and also be to the point on any issues, from now on, I predict that those who left E* may start to look at coming back when the issues with their equipment had been addressed.
I'll also look at purchasing some of the higher end receivers from E* at that point as well. Currently I'm on the 301 system and have been holding off from the DVR/HD world until these look much more solid. I used to have a Dishplayer, and my Wife loved the features, but the software problems finally had her saying no more except on the basic equipment.
I'm hoping that by the time I've convinced her that the newer equipment is ready for primetime, it really will be.