Tech Support

[mzopinionated]

Ok, some people have made comments about the bad customer service. I had to call tech support last night, my remote quit controlling the TV. The lady that I spoke with, spoke excellent English, was very knowledgeable and is sending out a new remote. It seems my remote on the 211 has lost the ability to control the tv. No complaints.

 

[Scott Greczkowski]

Tech Support is all in the USA, however customer service is all over the place.

 

[jetskier]

Even if it is not technical in nature, they are the place to go to for any customer service. I have always had good luck going through them.

 

[havana]

While we are on the subject...a very helpful, friendly, knowledgeable tech support person by the name of “Beth” helped me with my dead 921 the other day...her attitude and professionalism helped keep my blood pressure on track and my grieving to a minimum...thanks Beth!

 

[KE4EST]

Tech Support is all in the USA, however customer service is all over the place.

Thinking about it, Tech Support would have to be in USA. I bet there are not many people from over seas that knows much about the technical things about a dish system. Seeing how no one over there has one. If they do they wouldn't be able to see E*'s sats to get a signal,even if they were hacking.

 

[Stargazer]

Aren't they starting to transfer calls back to the regular customer support if you do not have a technical issue or are they still handling all of the phone calls regardless of the issue?

 

[Zero327]

Depends on the issue. With every third thread you read having a retailer stating for customers to just call tech support, how long did you think that would last? There's x-number of CSRs available for most calls, and to 12.46 million customers we know they're overflowed, now imagine even less tech support reps and things become quite clear.

And there is tech support outside of the US, but I didn't say that.

 

[yooper.mi]

In July Tech support had the same accent as the regular csr with about the same knowledge.