I've had it with my VIP 222. I have been an HD subscriber for about 5 months now and my receiver has a problem. When I watch TV for more than about 3 hours (usually weekends) it will freeze up and stop showing a picture and audio. I have to do a hard reset to get everyhting back. I have called Dish 5 times (3 times they have hung up on me) about this and finally yesterday they said they will send out a new receiver. They first told me I needed to turn it off more often for updates, which I do every night. Anyways, Dish then tried to charge me for shipping of the new receiver. I am leasing this VIP222 and shouldn't repairs for this unit be covered? And why should the consumer have to pay shipping on their defunct product. Well, it was at this time I laid into the the girl with customer service and told her I was not paying shipping. After 10 minutes of arguing she fianlly waved the shipping. Hopefullt, this new reciever will fix my problem. Just having to vent...thanks