Trouble getting the $23 a month credit

[RobbinM]

I'm a new customer and when I tried to redeem the $23 credit that was advertised, I was told that I'm only eligible for $18 per month. Happily I have an e-mail that indicates that I am to get $23. They have processed the $18 and escalated the missing $5 to a higher level. Hopefully they will work this out.

Other issues:

- All the channels that I requested during the Web sign up weren't on my account when it was activated. I had to call and have this fixed.

- The installer didn't put a ground wire on the dish. They are going to have to come back to complete the installation correctly.

 

[Rey]

i just signed up last week and i had the exact same issues. the only problem i have left is that my 18 + 5 credit for 12 months have also been escalated. don't know what this means but i do know i signed up especially for this offer so i hope it goes through.