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U934 . . .

Well, I think I found a bug in U934.

We watch Amazon Prime a bit. As you all know it's an app on the Hopper.

Before it worked just fine. Since U934, when we start binge watching and watch for over 45 minutes (it's variable) the app will just crash and return back to the Hopper channels. Scare the crap out of me the first time because is was during a bright screen and all I saw was a brilliant flash of light on my brand new Sony OLED TV. I thought the TV died!

My guess is that it's a memory leak somewhere in the Prime app. We've been watching every night and every night we get crashes between 45 minutes and about 2 hours. It's pretty random.

If anyone else can put on Prime and just start a movie or binge watch some shows and can duplicate, please let me know and we can file a bug report.
 
HipKat said:
I was asking a question. Not "complaining about your complaint". Netflix has always been buggy. I'm not sure why you'd think a minor update that had few feature changes would suddenly fix that. ...
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Well, since we never get the software release details telling us exactly what the new software is supposed to do anymore, then how exactly are we supposed to know that it is only a "minor" update? It had been over two months since the last software update, and the version number jumped by 7. So, Dish was obviously taking their time working on something, going through multiple versions before finally getting it "right."
 
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HipKat said:
If everything you want for streaming is readily available on your TV, why are you complaining about the apps on Dish? Why are you event TRYING to use the apps on Dish?
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That was kind of my point about having all of these apps on the H3 being kind of a waste. Hopper 3 customers are likely higher-end customers who already have smart TV's and other streaming devices to be able to use their apps to access this content. Meanwhile, customers with Hopper Duos are more likely to be on a budget, and not have the fanciest new TV or other streaming devices. So, we are the ones who would be more likely to appreciate having the apps integrated into the Dish receiver, and would be more likely to actually use them. Therefore, that is where Dish should be concentrating their efforts on adding more streaming apps.

bookworm370 said:
...
If anyone else can put on Prime and just start a movie or binge watch some shows and can duplicate, please let me know and we can file a bug report.
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I would test this, but I have a Hopper Duo, so...
 
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I tried using Netflix twice yesterday. With U647 (Hopper Duo) when I use the voice command "Netflix" to launch Netflix, and then select a show to watch, it does not automatically start playing the episode. Then, when I select the option on the screen to play the episode, it acts like it is trying to load. However, the progress only makes it to 25% and then stays stuck there, no matter how long I wait. When I back out of Netflix and launch it again by entering channel 302 on the remote, Netflix works just fine. It did not have the problem after launching with the voice command while I was still on U640, so I think I found a new Netflix bug with the latest software.
 
Yes but you might cause problems you never had. I have never updated my Hopper2/sling for the 8 years I've had it and I let the receiver do the updates and I have never had any problems.
 
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Howard Simmons said:
Yes but you might cause problems you never had. I have never updated my Hopper2/sling for the 8 years I've had it and I let the receiver do the updates and I have never had any problems.
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QFT. I've never been in the initial group to receive new software for any receiver I've had over the years. Just lucky, I guess.
 
That's a pet peeve of mine, too, that they never release the update change log anymore
 
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DJ Lon said:
I have to admit I use my Roku for streaming. I understand what Dish is trying to do with integration but I'm just not interested in that kind of set top box functionality.
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Power users who know better (steraming devices are just superior experience) don't have a desire for these apps, but I gurantee you a great many subscribers likely do. The common subscriber is probably a lot like my extended family with Dish: the just LOVE the Netflix and other apps on their H3 because it is easier than changing inputs, which is something they really have a hard time doing. I tell you, my aunt and uncle completely forgot they had a Roku and that they used to use it to watch Netflix, etc. That is your common Dish subscriber, and the rest of my extended family with Dish is NO BETTER! . These apps are smart move by Dish. It gives a reason to keep a Dish box in the home if it has other important entertainment uses. People can downgrade, but keep Dish for the few channels they want live with all the DVR and H3 features and use it to access Netflix, Amazon, etc.
 
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Oh, no doubt.
 
And us power users know we should wait until software is stable to DL. But that is NOT who we are.

We are early adopter gear-heads and when see NEW software and just have to click on it. We can't help it. It's in our DNA.
 
Reactions: peggy97850, HipKat, TheKrell and 2 others
The "New Daily Update" is so pleasantly worded. But "YOU CAN NOT OPT OUT OF IT!" and continue watching. And it still waits until you want to watch TV, even while it's recording and has been in Standby all night.

It says: "Something's Wrong...." "NO SH!T!"

This is a big step backwards!

Sent from my SM-T380 using Tapatalk
 
Reactions: pattykay
And what's worse, according to a recent thread, this issue is now also affecting Wally!!!

(Actually, it is kind of the opposite scenario in that case. It waits until you turn the TV off, and then does the reboot, even when the show is still being recorded. Either way, it is a case where the unit has to be woken up first, before doing the Daily Reset at an unscheduled time.)
 
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Update: I'm having to reset our H3 an average of 3 times a day now because of the Joey scrambling/pixellation/stuttering issue. I'd call in but I know all I'm going to get is more frustration talking to a CSR reading to me from a script asking if I unplugged the STB for 30 seconds and plugged it back in. I'd disconnect the OTA dongle but we're in the middle of the Scripps dispute and I can't now.
 
Reactions: pattykay
Does unplugging the Dongle fix the issue?
 
HipKat said:
Does unplugging the Dongle fix the issue?
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Yup. It always happens when the OTA dongle is plugged in. And it doesn't matter which port either. This all started during the Meredith dispute when Dish gave us an OTA antenna. Like I mentioned in another post, we did have a truck roll after the OTA install to troubleshoot and the tech said it was a software issue and that Dish was aware of it. Also I have 2 dongles...one I bought (white AirTV) and the one Dish (black Dish) gave me and it happens with both.
 
Since those two models are identical (if the black one is the newer Lark model) then this may be a rare case where switching to the older, smaller (and unfortunately, heat-prone) Hauppauge model may help with this issue.
 
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