Um, changing service address

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SatelliteGuys Pro
Mar 27, 2006
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Didn't changing your service address used to take effect almost immediately? I called and changed it earlier today and still no changes in my programming and it still shows the old service address on the website even with receiever resets....incompetent csr?
 
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cal87

SatelliteGuys Family
Aug 3, 2005
115
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Tracy, CA
Some questions of my own.

If you have the protection plan and "move", I suppose you're out of luck if you have a dish or wiring problem. However, if you have a problem with the receiver, how is that handled? Do they send you a replacement, and a return label to your service address, or does a tech come out?

When the receiver "calls home", do they know where it is coming from?
 

TNGTony

Unashamed Bengal Fan
Sep 7, 2003
10,019
804
Cincinnati, Ohio, USA
I don't know how DirecTV handles this, but with Dish, you can tell the CSR to send the package to your billing address. I know this works because I just got a package from Dish Wednesday (replacing a bad switch for the third time in 7 years). When the receiver calls home, they couldn't care less where the call came from. :)

As to the address change, it should have been imediate. At least when I changed my service address, it was instant. By the time I hung up the phone, I had the correct programming with the exception of the RSN. That takes 24-48 hours.

See ya
Tony
 
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