Here's the history (and I apologize for the length):
Dec. 07 we upgraded to a 622. Within a few weeks, I started having problems during playback of dvr events. It would suddenly stop playing with usually less than half of the program remaining. It would show 0:00 time left as if it had reached the end of the recording. I would have to start over, fast forward to where it stopped and then it might or might not finish playing. Sometimes I would have to back out of the recording all together, go to live tv or another recording and THEN go back to the original and start over. Most times it would finish playing.
Dish seemed to know nothing of this problem each time I called (and I called many times). Jumped thru all their hoops.
Replacement sent. Same exact thing. Problem was intermittant, random.
3rd replacement sent. By now it's about 2 months left till upgrade time. That unit did not duplicate the problem.
Now, we are less than one week into our 722 upgrade and guess what? SAME PROBLEM. Exactly. Told tech: "Don't EVEN ask me to do troubleshooting. Just send a replacement".
Dish is sending a replacement next week. I opted (just this once) to try and set it up myself to avoid the $29 fee. I've always had an installer because I am not good with wiring hookups and my husband is out of town during the week. I CANNOT BELIEVE they have the nerve to charge me anything after all the trouble I've had and having had this 722 for less than one week. My bill runs over $200 (HD everything AND Wildblue), with the 722, 311 and a 612 (which was also an upgrade from a 211 last week). Oh, and we only have 3 tv's.
Has anyone else had this same playback issue? The tech on Friday said he was aware of it and "engineering is looking into a resolution".
Also, I've got this set for 1080i with a brand new Samsung LN52A650 1080p set. I know they are supposedly the same except for the hard drive size. I changed it to 720p but noticed no improvement. Maybe the replacement will give a better picture. It was jaw-dropping with the 622. Not so much now.
Dec. 07 we upgraded to a 622. Within a few weeks, I started having problems during playback of dvr events. It would suddenly stop playing with usually less than half of the program remaining. It would show 0:00 time left as if it had reached the end of the recording. I would have to start over, fast forward to where it stopped and then it might or might not finish playing. Sometimes I would have to back out of the recording all together, go to live tv or another recording and THEN go back to the original and start over. Most times it would finish playing.
Dish seemed to know nothing of this problem each time I called (and I called many times). Jumped thru all their hoops.
Replacement sent. Same exact thing. Problem was intermittant, random.
3rd replacement sent. By now it's about 2 months left till upgrade time. That unit did not duplicate the problem.
Now, we are less than one week into our 722 upgrade and guess what? SAME PROBLEM. Exactly. Told tech: "Don't EVEN ask me to do troubleshooting. Just send a replacement".
Dish is sending a replacement next week. I opted (just this once) to try and set it up myself to avoid the $29 fee. I've always had an installer because I am not good with wiring hookups and my husband is out of town during the week. I CANNOT BELIEVE they have the nerve to charge me anything after all the trouble I've had and having had this 722 for less than one week. My bill runs over $200 (HD everything AND Wildblue), with the 722, 311 and a 612 (which was also an upgrade from a 211 last week). Oh, and we only have 3 tv's.
Has anyone else had this same playback issue? The tech on Friday said he was aware of it and "engineering is looking into a resolution".
Also, I've got this set for 1080i with a brand new Samsung LN52A650 1080p set. I know they are supposedly the same except for the hard drive size. I changed it to 720p but noticed no improvement. Maybe the replacement will give a better picture. It was jaw-dropping with the 622. Not so much now.
