Upgrades limited to 3 tuners?

W

wparrott

Thread Starter
Active SatelliteGuys Member
Feb 12, 2006
15
0
Roanoke Rapids, NC
Hi,

Called Embarq to inquire about upgrading my Dish service to HD. Was told by the CSR that I could only upgrade 3 tuners (I currently have 2 leased 522's). I wanted to upgrade to two 622's. Is this accurate? If so, why?

Thanks for taking the time....
 
lakebum431

lakebum431

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Sep 5, 2005
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Norris, TN
I have 6 tuners leased (see my sig).
 
C

CJPC

Pub Member / Supporter
Jun 27, 2004
501
0
.
Same here, two 622's and a 625, drop an email to the CEO office, they helped me out without any issues!
 
R

roachxp

Supporting Founder
Supporting Founder
Feb 13, 2005
996
0
Massachusetts
Anyone know the email for the ceo office. I had a message on voice mail about my 811 to upgrade, so I call the CSR line they tell me they have nothing for me and I have to buy a new box.
 
D

DishSubLA

SatelliteGuys Master
Apr 9, 2006
5,351
1,230
It is in writing (on the Dish website) that there is a limit of 3 tuners per upgrade transaction. That is separate from the total of 4 leased tuners per account that one is allowed to have. However, if you are a customer in good standing, been with Dish for a long time, and have a pretty hefty bill, Dish will make exceptions to the rules at ceo@echostar.com. Just be kindly persuasive.
 
O

okiekevn

SatelliteGuys Pro
Aug 12, 2007
531
0
tulsa, ok
you can get two 622's, just not at once. the best way to go is at start up, get a 622 and 222 combo. then dish it up to an additional 622 later on. then you can have two leased 622's. as for the situation with 6 leased tuners, i have never seen an override done for this. im not saying it wasnt done, but it does seem like an urban legand on this website. would love to get one of the r00 numbers off one of those recievers so i could pull up the account and see. but oh well.
 
gdarwin

gdarwin

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Feb 9, 2005
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Lousville, KY
you can get two 622's, just not at once. the best way to go is at start up, get a 622 and 222 combo. then dish it up to an additional 622 later on. then you can have two leased 622's. as for the situation with 6 leased tuners, i have never seen an override done for this. im not saying it wasnt done, but it does seem like an urban legand on this website. would love to get one of the r00 numbers off one of those recievers so i could pull up the account and see. but oh well.

Went through ceo.... Two leased 622's and one leased 211... Not givin' out my numbers.
 
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okiekevn

SatelliteGuys Pro
Aug 12, 2007
531
0
tulsa, ok
glad its not an urban legand. glad you got the equip you needed. i think since they did not make a single tuner hd dvr, it did limit a lot of people to how they can install and what equip that they can have. in ur case, you watned to record on two hd tvs and have a 3rd hd tv. this can easily happen in an sd situation, and if a single tuner hd dvr was made, would have been just as easy.
its just way to expensive to give out 2 622 receivers at the start up of an account, but im glad accomdations are made for existing customers in good standing.
 
D

DishSubLA

SatelliteGuys Master
Apr 9, 2006
5,351
1,230
Went through ceo.... Two leased 622's and one leased 211... Not givin' out my numbers.

Great! I don't know why there are so many low-level Dish employees who say so much is impossible when we know it to be true through personal experience.

I am not giving details, but you could consider me (and a relative of mine) a whale. Dish has made a many exceptions to more than a few "Nah-uh. No way!" rules. Those rules are there mostly for the lower level subs for whom it would cost too much money to be generous. This is not to say that every whale will be granted an exception to the rule, but those are for whom it usually happens.

I even know of a good friend who got Dish to waive the "no phone connection" fee. It took going to the ceo@echostar, but he is a good customer (higher end) and ceo just told him to ignore the waring screen if it ever popped up, and nearly a year later, no extra charge on his bill for lack of a phone connection for BOTH of his 625's. He did have to explain his situation to be granted the exception to the rule.

Some people just need to see it to believe it.
 
F

fish

SatelliteGuys Family
May 31, 2004
93
0
Great! I don't know why there are so many low-level Dish employees who say so much is impossible when we know it to be true through personal experience.

I am not giving details, but you could consider me (and a relative of mine) a whale. Dish has made a many exceptions to more than a few "Nah-uh. No way!" rules. Those rules are there mostly for the lower level subs for whom it would cost too much money to be generous. This is not to say that every whale will be granted an exception to the rule, but those are for whom it usually happens.

I even know of a good friend who got Dish to waive the "no phone connection" fee. It took going to the ceo@echostar, but he is a good customer (higher end) and ceo just told him to ignore the waring screen if it ever popped up, and nearly a year later, no extra charge on his bill for lack of a phone connection for BOTH of his 625's. He did have to explain his situation to be granted the exception to the rule.

Some people just need to see it to believe it.
O what could possibly be one's scenario that they could not hook up to phone lines?
 
lakebum431

lakebum431

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Norris, TN
O what could possibly be one's scenario that they could not hook up to phone lines?

Um, they don't have a landline? Becoming more and more common.
 
O

okiekevn

SatelliteGuys Pro
Aug 12, 2007
531
0
tulsa, ok
exceptions are made all the time for certain level customers. when a customer calls in, we have in front of us, on our computer, how long you have been connected to the day, status of your last 12 bills(late, on time, etc), a list of every adjustment ever made on ur bill, plus every time you call in we log on notes to your account why we called. this criteria can alter how rather a business rule is kept, bent, or in some cases completely broken. there has been many situations where i had to stick by the business rules and others where i have gone way and over(i have given away a 622 in a few certain situations to deserving customers).

rule of thumb, you can catch more flies with sugar then you can with profanity. sometimes you just might get the csr/tsr on the phone who has had hours of cursing and swearing at them for situations beyond thier control(usually due to a cust who doesnt pay their bill then wonder why its so high) and a please, thank you and laugh, it can score you a lot. not always, but you got a better chance with it. oh, and take this idea with you to all call centers.
 
S

SatelliteGAL

Supporting Founder
Supporting Founder
Sep 8, 2003
4,085
290
Amherst, NY (Buffalo suburb)
you can get two 622's, just not at once. the best way to go is at start up, get a 622 and 222 combo. then dish it up to an additional 622 later on. then you can have two leased 622's. as for the situation with 6 leased tuners, i have never seen an override done for this. im not saying it wasnt done, but it does seem like an urban legand on this website. would love to get one of the r00 numbers off one of those recievers so i could pull up the account and see. but oh well.

lol Are you saying that those of us that have gotten it and told are telling tales? And do you work for dish so you would be able to find this out just by getting an R0 number? It can not be done by the "lower level" csr but it is done and reading this forum a little more will tell you just how often.
 
Zero327

Zero327

SatelliteGuys Pro
Oct 8, 2006
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The Emerald City
CSR/TSR's are only exposed to accounts customers call in about. Most accounts that would have such a modification or would be so far outside of company policy likely wouldn't pass through normal agents, or at least very very rarely. He's not saying it can't be done, nor am I. But he can't see any accounts of that type unless provided with an account number or receiver number. That was what he meant.

At any rate, if the goal was to find all accounts with leased tuners numbering over 4... It would take about two hours to get that information. But what purpose would it serve? Or CSRs making modifications to phone line fees, or DVR fees, or work orders, or account stases, or adjustments over their limits. Finding out what's going on isn't difficult. It just requires a compelling reason to go looking for the information.

I've said it before, and I'll say it yet again. ANYTHING is possible within the system. If you can think it up, it can be done. But all of these "miracle" situations people keep referring to, the information doesn't add up. The agents that answer the CEO e-mail address don't have the authority (ability yes, authority no) to do many of the things described on these and other forums. That's not to say that it isn't being done. That is to say, sooner or later, someone will trip over these "errors" and fix them. And all the huffing and puffing at that point isn't going to help anything. Okiekevn, if it was his goal I'm sure could add a thousand dollar credit on every account he deals with each day. Is it against the rules, sure; but the point is he could. Then it would be found, and fixed. These aforementioned situations aren't much different. Sooner or later, that's all we're saying. It's in the same field as "movers". Charlie may not care now, but at some point he'll ask his execs "Why am I at $19B instead of 20?"
 
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O

okiekevn

SatelliteGuys Pro
Aug 12, 2007
531
0
tulsa, ok
satalite gal, what ia m saying, is that i have never done worked with an account with more then 4 leased tuners. i think there was a misunderstanding with my giving away 622's to qualified customers at no cost. the 622's i have given away have not resulted in accounts having over 4 leased tuners. and yes, a r00 or smart card number can be used to bring up the account. it is a common way to find accounts when customers or techs dont know the customers number(due to phone number changes) or when the account number cant be found.
and as for what can be done by the lower csr, is very limited. i do work for dish, but i am an advanced tsr, specilaizing in hd equip/installs. we do have power to make adjustments, but we are a business. obviously we are going to get people to pay for products. in just certain situations, we will go above and beyond. usually the attitude of the caller is the reason why someone has to go throgh the email or a dozen more phone calls. you call in start talking down, demanding things, not using please and thank yous, we arent going to give you very much, if nothing.
 
G

gbjbany

SatelliteGuys Pro
Sep 4, 2005
1,476
1
El Dorado Hills, CA Nr Sacramento
Zero and Kevin.

Appreciate the insight. When this :tux: "closest i could find to a whale", is told i must return the receiver, i will do so. But for now, im getting a service and dish is getting my money. so everybodies happy. :D
 
BobMurdoch

BobMurdoch

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Supporting Founder
Sep 12, 2003
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Brielle, NJ
My subscription is downgraded to the minimum right now because they are renovating my house and I am living elsewhere.....

When I move back in around Christmas, I will have my leased 622, and the following receivers which I own..... a 921, a 510, and two 501s. I also have a 301 I won on a Charlie Chat Chat here at SatGuys that I use for a backup when one of the others goes down for any reason... Right now I have 7 tuners active (the 622 and the 921 with two each, although the 921 can only output one at a time).

I was thinking of activating the 8th tuner when I move back in to add the spare to our new kitchen. What is the max before I run into issues? Also, I'm going to try and swap my 921 for another 622 for my new bedroom (the family room is getting a new TV and the old family room tv will go into our bedroom so we will have two HDTVs active for the first time).

Am i going to run into any issues?
 

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