- Jul 19, 2005
I have had DirecTV for 6-7 years now. I have the HR20 DVR and I have been wanting to upgrade to the new HD DVR but everytime I call and ask for the upgrade, they want to charge me $100 bucks for it. I understand that the HR20 is still a supported system but I have been a customer for over 6 years. Check out the new offer to new subscribers, http://www.directv.com/DTVAPP/index.jsp. You get $5 off your bill, free HD, free NFL Sunday ticket, free HD DVR (I'm sure it's the new HD DVR as well), $16 off your bill during the 2nd year, and 3 months of HBO, Starz, Cinemax, and Showtime. I got something from them last week that I get a free gift for being a loyal customer, they were going to upgrade my package from Choice to ChoiceExtra for 3 months. Man, that is one heck of a freebie isn't it. I'm just upset that they call that customer loyalty. I should just cancel and sign up next month as a new subscriber. I am sorry to vent but I don't call that customer loyalty. By the way, these forums rock!