I was assisting a friend that moved yesterday and I arranged to have the Dish network Tech there on the day of the move. The Tech was scheduled for an afternoon appointment (Noon - 5 PM) When we had not heard from the tech around 4:45 I called Dish Network and after 30 minutes we were told that the tech was running late on an install and he would be out ASAP. I had another thing scheduled so I left to go do that. According to my friend, the Dish tech arrived about 7:15 walked to the back of the house and came back up front and told him thatthat he couldn't have service here since he couldn't see the satellite.
My question is this since I wasn't there to confirm what the guy did or did not do. There is an existing Dish Network Dish 500 antenna on the house. There are no LNB's attached to the dish just a couple of coax cables. Apparently the previous owner of the house had Dish Service but now suddenly the satellite can't be seen. Did we just have a tired installation tech come out and he didn't want to have to try this? What can I do to help my friend with this?
TIA
My question is this since I wasn't there to confirm what the guy did or did not do. There is an existing Dish Network Dish 500 antenna on the house. There are no LNB's attached to the dish just a couple of coax cables. Apparently the previous owner of the house had Dish Service but now suddenly the satellite can't be seen. Did we just have a tired installation tech come out and he didn't want to have to try this? What can I do to help my friend with this?
TIA