Verizon’s FiOS TV tops in pay TV customer satisfaction

riffjim4069

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Apr 7, 2004
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OK, these people are only reporting on what we FiOS customers have known for years...and I feel Verizon is making a mistake not investing billions expending the FiOS infrastructure.

Source

Verizon’s FiOS TV topped the pay TV category — with a score of 73 out of a 100-point scale — followed by AT&T U-verse TV at 72.

Dish Network also stood out, boosting its score by a whopping seven points, to 71. Direc- TV, meanwhile, dropped three points from last year, to 68. According to ACSI, DirecTV’s recent price increase combined with Dish’s aggressive pricing promotions “has the two satellite TV providers moving in opposite directions.”

Cable companies are doing a slightly better job at winning over consumers than they did a year ago. Still, cable trailed both satellite and the telco TV services from Verizon and AT&T, which were included for the first time on the ACSI survey.
 

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