Visitor HWS vs Home Joeys

[DishGXY]

Last week I packed my Hopper (HWS) to my step-Daughter's place (out-of-town) because her family wanted to watch some content they do not have access to with their Hopper. When I "substituted" it in place of her Hopper, I noticed that her Joeys would not link with my Hopper. The Joeys tried, but kept posting a message that they were looking for a Hopper with her receiver number.

I have never had the experience of personally hooking up Joeys, even on my own system. Tech did it all. And I did not want to further experiment and goof up her setup. Risking the necessity of having to get a DISH technician to put things back as they were was a place I did not want to go.

All was not lost. Watched what we intended to watch on one TV via the HDMI.

So my question is, are Joeys somehow activated to a specific account like a receiver? If so, does that mean that a Hopper from one account is not compatible (will not talk) to the Joeys from another account?

 

[bobvick]

I am not sure, having never tried that particular setup, but I think the Joeys are tied to your daughters account, and they are looking for Hoppers that are tied to that account.

 

[Bobby]

I think you had to unlink the Joeys and then link them to the new Hopper...

 

[garys]

I thought that Joeys could only link to Hoppers on the same account.

 

[JSheridan]

As the OP has found out Joeys will only link to a Hopper on the same account. You also can't play content on a Hopper from another Hopper unless it's also on the same account.

 

[ChadT41]

Last week I packed my Hopper (HWS) to my step-Daughter's place (out-of-town) because her family wanted to watch some content they do not have access to with their Hopper. When I "substituted" it in place of her Hopper, I noticed that her Joeys would not link with my Hopper. The Joeys tried, but kept posting a message that they were looking for a Hopper with her receiver number.

I have never had the experience of personally hooking up Joeys, even on my own system. Tech did it all. And I did not want to further experiment and goof up her setup. Risking the necessity of having to get a DISH technician to put things back as they were was a place I did not want to go.

All was not lost. Watched what we intended to watch on one TV via the HDMI.

So my question is, are Joeys somehow activated to a specific account like a receiver? If so, does that mean that a Hopper from one account is not compatible (will not talk) to the Joeys from another account?

As someone that has been all over the place in my house with equipment, I can 100% assure you that the Joeys are account specific. Even on the same line, they can only link to equipment on the same account(think EHD). There was an "issue" when the H/J first came out, where people could have Joeys that were not even activated link to Hoppers, and so people with wrong joey receiver numbers on their account(and the wise ones) were being billed incorrectly, and Dish fixed it. It created Tech Support Hell for the following 2 months. We had to manually change each receiver number, and submit a report so that the true owner of the receiver number could have theirs fixed to no longer receive error messages. If anyone remembers the 1305(?!?) message or 1309/10 message that accompanied the Hopper and Joey at release may also know what I am talking aabout.