[VOOM] Re: Wilt please HELP with accounting dept.

[prope46]

Dear Wilt;
THANK YOU!!! Escalated is an understatement,within an hour or so of
recieving your email your people were calling us apologetic as hell,
and I think we had a call or two the following day and the problem
was resolved!!!

Sorry I took so long to acknowlege the results of your intervention,
but I was out of town for a week.

Thanks again.
Theron Proper


- In VOOM@yahoogroups.com, Wilt Hildenbrand <wilth@o...> wrote:
> I've escalated it, let's see what can be done.
> Thanks,
> Wilt
>
> -----Original Message-----
> From: prope46 [mailtoROPE@J...]
> Sent: Tuesday, May 25, 2004 3:38 PM
> To: VOOM@yahoogroups.com
> Subject: [VOOM] Wilt please HELP with accounting dept.
>
>
> Dear Sir;
> I am a relitively new VOOM customer, April 16 I decided to subscribe
> through the Sears deal, buy the equipment for $399, $49.99 or so
and
> the rest due to VOOM when installed.
>
> The system was installed April 21. We will not address the
> equipment/service isues now.
>
> VOOM billed my credit card $431.31 on 4/23/2004, this amount is
> incorrect as it does not reflect the money paid Sears. We called in
> and was assured it would be taken care of. We were led to believe
that
> a credit for the $49.99 would be issued, instead on 4/29/2004 VOOM
> billed me another $377.27 on my credit card.
>
> We have made several phone calls and tried to resolve this, it has
> been escallated two or three times, nobody calls back in spite of
> having our home phone # and cell phone #. We have heard all the
> excuses, I can't authorized a credit, my boss can't authorize a
> credit of this amount, etc.,etc. sorry for the problem, we are just
a
> new company.......... I am quite sure you get the point.
>
> Wilt, all it would take is someone with enough clout to credit of
> $431.31 to my credit card and clear this up. Due to the length of
> time this has drug on I had to file a billing dispute with my
charge
> card company.
>
> Thank you in advance for any assistance you can render.
>
> Also if you would prefer to keep this private my email is...
>
> prope@j...
>
> Thank You
> Theron Proper
>



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