S
snappingfish
Guest
Original poster
Wilt, or anyone from Voom that is willing to hear some ideas:
I understand that some decision makers at Voom have a cable monopoly
background. However, as things stand, if Voom is considering keeping
things going, perhaps someone there is willing to entertain other
ideas than simply adding more and more channels...
1. Why no self installs. (DirecTV has self installs and seem to be
doing ok.)
2. Why make most users call Voom's support line to find out about the
little red button behind the front panel to modify the resolution
(1080i, 720p, 480p, 480i, auto). My installer obviously knew about it
since he left it at 480i and did not tell me. Since I had experienced
HD using DirecTV on the same display, I knew something was wrong. How
many are still at 480i because the "professional" installer wanted to
get on to the next job asap and just connected the svideo cable.
3. Missed installs. I have seen countless messages from users on this
and other sites were people take a wasted vacation day. Not a good way
to start a relationship? Perhaps self install option would give these
guys some competition.
4. Buggy receiver (and only one model). Is no one else interested in
manufacturing Voom receivers.
5. No DVR. I got my DirectTV HD Tivo in July, and cancelled Voom in
Sept. During the three months I had both, I watched DirecTv's few HD
channels 95%+ of the time. Having control of the viewing time is
extremely important for us with jobs and who value our time.
I would consider signing up again when:
1. Voom offers self install
2. HD DVR is available and working.
I would also suggest giving current users an incentive to tell friends
and family by offering referrals. (Say 1 month free VaVaVoom). I would
even install for friends and family if they offered say $50-$60. If
they did do something like that, perhaps they could deduct $10-$20
from that amount for every support call. Providing usefull manuals
and instructions would be easy and make this all possible.
Be proactive. Include useful manuals. Give the customers more detailed
info, then the support lines will not be busy with callers getting the
same basic support that could have been avoided if it was provided in
manuals/instruction sheets.
------------------------
I understand that some decision makers at Voom have a cable monopoly
background. However, as things stand, if Voom is considering keeping
things going, perhaps someone there is willing to entertain other
ideas than simply adding more and more channels...
1. Why no self installs. (DirecTV has self installs and seem to be
doing ok.)
2. Why make most users call Voom's support line to find out about the
little red button behind the front panel to modify the resolution
(1080i, 720p, 480p, 480i, auto). My installer obviously knew about it
since he left it at 480i and did not tell me. Since I had experienced
HD using DirecTV on the same display, I knew something was wrong. How
many are still at 480i because the "professional" installer wanted to
get on to the next job asap and just connected the svideo cable.
3. Missed installs. I have seen countless messages from users on this
and other sites were people take a wasted vacation day. Not a good way
to start a relationship? Perhaps self install option would give these
guys some competition.
4. Buggy receiver (and only one model). Is no one else interested in
manufacturing Voom receivers.
5. No DVR. I got my DirectTV HD Tivo in July, and cancelled Voom in
Sept. During the three months I had both, I watched DirecTv's few HD
channels 95%+ of the time. Having control of the viewing time is
extremely important for us with jobs and who value our time.
I would consider signing up again when:
1. Voom offers self install
2. HD DVR is available and working.
I would also suggest giving current users an incentive to tell friends
and family by offering referrals. (Say 1 month free VaVaVoom). I would
even install for friends and family if they offered say $50-$60. If
they did do something like that, perhaps they could deduct $10-$20
from that amount for every support call. Providing usefull manuals
and instructions would be easy and make this all possible.
Be proactive. Include useful manuals. Give the customers more detailed
info, then the support lines will not be busy with callers getting the
same basic support that could have been avoided if it was provided in
manuals/instruction sheets.
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