When I called customer service today of course it was another foriegn speaking person who I couldnt understatand. She had no idea about the Feb 1 promotions except for the programming. No clue on the equipment. She said I could not get any new equipment till Feb 1. She even tried to offer me 6 mos of free HD programming till she looked and saw I was already subscribing. She knew nothing of the Charlie Chat on Monday. This Co. is becoming more unprofessional by the day. I just got a 2nd HD set. What am I supposed to do wait till Feb 1 to get a reciever? This sucks.