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Locals were launched in my area (Fort Smith) today. I called on Sunday to ask about getting a new 811 receiver and what I would need for locals (Superdish). The CSR told me to go ahead and get the 811 and call back on Thursday for locals. She told me to call early because there was already a two month backlog but I could not order until Thursday. I agreed to do that and my 811 was scheduled for install on Friday.
I called this morning and was told at first that they could install the Superdish on February 23. Then they told me they could not schedule it because I had an install for an 811 scheduled for tomorrow. They told me to call back tomorrow after the 811 was installed to schedule my locals.
After speaking with a person here in town about the limited availability of the Superdish, I decided to cancel the 811 and order my locals. I called Dish back and cancelled my 811. I asked them when I could expect a refund of my $149. I was told they could not refund it but only credit it to my account. After 25 minutes and several people, they agreed to send me a refund. They then told me I would have to call back to schedule my locals.
I then called back to schedule my locals, and i was told they were not taking any more orders until January and told me to call back in January and they could schedule an install then. I asked when the install would be and was told she was not sure but probably sometime in March.
I find it incredible that they announce that locals are launched but no one can order them until January for maybe a March install. I also find it incredible that they refused to refund my money on the 811. What is going on with Dish?
I called this morning and was told at first that they could install the Superdish on February 23. Then they told me they could not schedule it because I had an install for an 811 scheduled for tomorrow. They told me to call back tomorrow after the 811 was installed to schedule my locals.
After speaking with a person here in town about the limited availability of the Superdish, I decided to cancel the 811 and order my locals. I called Dish back and cancelled my 811. I asked them when I could expect a refund of my $149. I was told they could not refund it but only credit it to my account. After 25 minutes and several people, they agreed to send me a refund. They then told me I would have to call back to schedule my locals.
I then called back to schedule my locals, and i was told they were not taking any more orders until January and told me to call back in January and they could schedule an install then. I asked when the install would be and was told she was not sure but probably sometime in March.
I find it incredible that they announce that locals are launched but no one can order them until January for maybe a March install. I also find it incredible that they refused to refund my money on the 811. What is going on with Dish?
