Wierd Dish500 Problem

[SpazMonkey]

We just moved to a new house and had our dish re-installed at the new house, since then we've had an odd problem: I get my Portland, OR locals on 119 Spotbeam 1, during the day I get a signal in the low 80's on SB 1, however around 9:00 every night the signal drops into the low 40s or worse, preventing my locals from coming through on our 811 and occasioally on our 508. When I wake up in the morning, everything is back to normal?

Any thoughts or suggestions would be greatly appreciated.

 

[mike123abc]

My first guess is that your dish is not aligned properly. Satellites wobble in orbit, so if you are marginal it will go in and out on a regular schedule.

 

[mikew]

How far from Portland do you live? Dish may be able to provide you with a larger dish if you are in the fringe area of the spot beam.

 

[SpazMonkey]

Thanks for the ideas, I had the installer come out and try to align the dish, and he could not do much better than the low 80s and signal is still dropping out in the evening. I am 260 miles east of Portland, so I'm sure I'm probably on the edge of the spotbeam, I'll try Dish and see about a bigger dish.

 

[ats7627]

Spaz,

Sounds to me like it might be an LNBf problem. What type of LNBf do you have.

 

[SpazMonkey]

It's a Legacy Quad.

 

[dishsystems]

We just moved to a new house and had our dish re-installed at the new house, since then we've had an odd problem: I get my Portland, OR locals on 119 Spotbeam 1, during the day I get a signal in the low 80's on SB 1, however around 9:00 every night the signal drops into the low 40s or worse, preventing my locals from coming through on our 811 and occasioally on our 508. When I wake up in the morning, everything is back to normal?

Any thoughts or suggestions would be greatly appreciated.

Yeah I checked the footprint and you are on the edge of the spotbeam.Check with dish to see if you can get a 24" dish.Most of the time they are free.Some markets they charge $60.00 to customers.

 

[dispatcher_21]

I live in Walla Walla, WA and same thing happened to me. When I called E* the second time to get help, they said it was a lnb problem and they shipped me out a new one.

 

[SpazMonkey]

And the new lnb resolved the problem?

 

[dispatcher_21]

I just got it UPS a couple days ago and have yet to put it in. I will post here if it does fix it or not.

 

[dispatcher_21]

Nope, didnt fix it, it actually made it worse, I dont get two of my locals at all now. Called E* pretty unhappy, they are going to send a replacment 811. I told them when I originally called that it had to be the 811 because they guy across the street has a 322 or 522, I cant remember, and he has no issue with this problem. Oh well, if a new 811 doesnt fix it, we'll go from there.

 

[SimpleSimon]

Is the replacement LNBF Legacy or DishPro?

Your neighbor with the x22 is almost certainly running DP because he's a new install. DishPro is newer technology and may be better at picking up your fringe signal. That may include the tuners. 811s might have weaker tuners overall.

mike213abc may be right about the orbital wobble as an explanation for the 'schedule'. Can you check with the neighbor to see if he gets a drop at the same time? Obviously it won't be as dramatic beings he can still get signal, but if he also gets a drop, then we're on to something where a bigger dish or DishPro LNBF (if not already there) might be the answer.

 

[dispatcher_21]

Sorry it took so long to post back, been on vacation. I had my system installed in April of 04 and it was a Dishpro LNB and the replacement was to. The person across the street is Dishpro and he has no signal loss at all. From reading some of the posts around here, it sounds like my 811 is one of the newer ones with Dishpro on the face plate so I dont know whats going on. We'll see if the new 811 works.

 

[dispatcher_21]

Well, im starting to get a little peeved. I called to make sure they shipped the 811 and the person I spoke to said no they hadent yet because they dont ship recievers until my installer comes out and does a check of the wiring and some diagnostics on the reciever. I tell her that I switched the LNB, its not the wiring because I ran new wiring for this so it has to be the reciever. She says, sorry wont ship it till your installer comes out. So I call my installer, was supposed to be here this morning and nothing. Called again and left a message and he hasnt called back yet. I asked about possibly getting a larger dish and they informed me that it would be $99.99. Help, anyone.

BTW im having problems with 119 transponder 3. I used to go out at 9pm but lately it has been going out at 4pm and doesnt come back up till the morning.

 

[SimpleSimon]

Send an email to: ceo@dishnetwork.com

 

[bcshields]

I tell her that I switched the LNB, its not the wiring because I ran new wiring for this so it has to be the reciever.

Ah.. The wire you ran yourself.. is it rated RG-6 to 2250MHz, minimum?

 

[dispatcher_21]

Yeah, I made sure that it was the correct cable. I think its my 811 even more so now. I went to turn on the box this morning and it wouldnt turn on. Had to unplug it for a few minutes and then it would turn on. Never did that before. Oh well, Dish said they have a 90day installation warranty so if they dont fix it, I will try to get my contract voided due to unsuccessful/incorrect installation.

 

[Van]

Initialy it sounds like a temp sensitive lnbf, regardless of wether the cable is new or 20 years old it can still be an issue with the cable as well as the connections that were used, cant begin to tell you how many times Ive had to replace a brand new cable run that I just installed because of a microfracture in the center conductor that caused similiar issues. Improper fittings can also cause similiar issues if theyre not rated for the frequency that dish pro runs on, and if the systems not grounded it can happen this way aswell.

 

[dispatcher_21]

Well, now some more channels are affected. My channels 9400 through 9408, the public interest channels dont work in the evening. They are on 110 transponder 15. Granted I dont watch these alot but I do occasionally and I pay for them. My installer is no help and I emailed ceo@dishnetwork.com and am waiting for some resolution from them. Anyone else having this problem besides me and Spazmonkey??

 

[Eastern OR]

We just moved to a new house and had our dish re-installed at the new house, since then we've had an odd problem: I get my Portland, OR locals on 119 Spotbeam 1, during the day I get a signal in the low 80's on SB 1, however around 9:00 every night the signal drops into the low 40s or worse, preventing my locals from coming through on our 811 and occasioally on our 508. When I wake up in the morning, everything is back to normal?

Any thoughts or suggestions would be greatly appreciated.

We are in Adams Oregon(Pendleton)(215 miles west of Portland) and had the same problem but not in relation to our Portland distant locals. From the time we initially installed dish KYVE our Yakima local PBS(which is just a translator of KCTS from Seattle) did the evening signal fade from a signal of 80 ending up at 40 and eventually losing signal right before the red green. show .This local was being received on the Portland/Seattle spotbeam not the Yakima spotbeam.

We did the troubleshooting thing with all the suggestions that have been offered here but this signal seems to have a severe fade to it in the evening.
Did three or four service calls all of which were useless. Everything technically is right on our end. This station (9371 or 47) has a severe signal fade in the evening. I don't know whether this is dish's problem or KCTS's problem but the problem is confined to the eastern confines of the Portland spotbeam. I made a pill of myself with dish, dish technical, installers, KCTS in Seattle, KYVE in Yakima and anyone else I could think of.

Solution--We finally happened upon a young man in advanced technical with dish(Jason Utz Jason.Utz@echostar.com) who made it his business to pursue the matter with dish technical and to fix the problem. We initially had the classic dish setup of a dish 500 dish receiving 110 and 119. He sent us a large 24 inch dish which the installers installed free of charge to receive our 119 feeds(where the Portland spots are located). We then used our smaller 500 dish to receive the 110 feeds. Signals on the Portland spots improved by about 20 points--enough to restore Red Green to the air in the evening. There were some technical problems for the installer to do this because he was completely unaware of the issue and our solution but with some discussion and two new single LNB's we soon got the job done. He left Walla Walla thinking he was doing a simple repeaking-not a dish install.

Below I've attached his e-mail pertinant to this issue.



Thank you for the chance to speak this evening, I have checked with our
advanced tech department and they said that due to the fact you are on the
fringe of a spot beam for that one channel you may need the dish peaked or
even upgrade to a larger dish. I spoke with Carolyn this evening and I have
expedited out free of charge a 24 inch dish that would normally cost $59 &
$24.95 for expedited shipping but I have taken care of that. This dish
should arrive 2days from today and I will be sending out a lead tech on
Monday May 10th to have this installed and peaked to the best we can. Thank
you for your time and don't hesitate to use my contact information.

Jason Utz
Customer Resolution Specialist
Executive Office of Dish Network
Phone: 720-514-7083
Fax: 303-723-2063
Email Jason.Utz@echostar.com

Let me know if this helps,
cheers.