Wireless Joey's Disconnecting from Hopper

J

JoeAtHome

Thread Starter
New Member
Nov 18, 2019
2
0
VA
I have a Hopper 3, a wired Joey (via MOCA) and 2 wireless Joey's. Intermittently, the wireless Joey's disconnect from the Hopper. The wired Joey never looses its connection to the Hopper.

I initially thought it was a bad Joey Wireless Access Point (WAP), so I purchased a new WAP. It still happens with the new WAP. Sometime, the wireless Joey's come back online themselves, sometimes I have to reboot the WAP and reconnect the wireless Joey's.

When the wireless Joey's go offline, and I check the diagnostics screen for the wireless Joey, it says "Link Status: Unlinked" but it also says "Link Quality: Strong".

I've moved the Joey WAP away from my home rout er and all other electronics. I have also run some wifi frequency analyzers and the Joey WAP is on a channel by itself. No other wireless devices overlap the Joey WAP's channel.

Does anyone have any suggestions to fix this issue?
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
10,518
16,722
Pekin, IL
How is your Hopper connected to the Internet and who is the internet provider? And are you using the ISP's router or gateway?
 
K

KaptainRandom

SatelliteGuys Pro
Jun 6, 2013
570
385
mesa az
HipKat is asking about isp, router and gateway because,
some ISPs, routers and gateways interfere with thr WAP and cause what you are describing.

Sent from my SM-G930P using the SatelliteGuys app!
 
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JoeAtHome

Thread Starter
New Member
Nov 18, 2019
2
0
VA
The Hopper is connected via an ethernet cable to a Verizon FIOS Quantum Gateway routr. I have used a long ethernet cable to connect the Joey WAP so it is about 4 feet from the FIOS routr.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
10,518
16,722
Pekin, IL
The Hopper is connected via an ethernet cable to a Verizon FIOS Quantum Gateway routr. I have used a long ethernet cable to connect the Joey WAP so it is about 4 feet from the FIOS routr.
Just for kicks, next time it happens, unplug the Ethernet cable to the FIOS Gateway, just to see what happens.
 

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