Wireless Joey's Disconnecting from Hopper

[JoeAtHome]

I have a Hopper 3, a wired Joey (via MOCA) and 2 wireless Joey's. Intermittently, the wireless Joey's disconnect from the Hopper. The wired Joey never looses its connection to the Hopper.

I initially thought it was a bad Joey Wireless Access Point (WAP), so I purchased a new WAP. It still happens with the new WAP. Sometime, the wireless Joey's come back online themselves, sometimes I have to reboot the WAP and reconnect the wireless Joey's.

When the wireless Joey's go offline, and I check the diagnostics screen for the wireless Joey, it says "Link Status: Unlinked" but it also says "Link Quality: Strong".

I've moved the Joey WAP away from my home rout er and all other electronics. I have also run some wifi frequency analyzers and the Joey WAP is on a channel by itself. No other wireless devices overlap the Joey WAP's channel.

Does anyone have any suggestions to fix this issue?

 

[HipKat]

How is your Hopper connected to the Internet and who is the internet provider? And are you using the ISP's router or gateway?

 

[KaptainRandom]

HipKat is asking about isp, router and gateway because,
some ISPs, routers and gateways interfere with thr WAP and cause what you are describing.

Sent from my SM-G930P using the SatelliteGuys app!

 

[JoeAtHome]

The Hopper is connected via an ethernet cable to a Verizon FIOS Quantum Gateway routr. I have used a long ethernet cable to connect the Joey WAP so it is about 4 feet from the FIOS routr.

 

[HipKat]

The Hopper is connected via an ethernet cable to a Verizon FIOS Quantum Gateway routr. I have used a long ethernet cable to connect the Joey WAP so it is about 4 feet from the FIOS routr.

Just for kicks, next time it happens, unplug the Ethernet cable to the FIOS Gateway, just to see what happens.