I've never been kicked out of a customer's home. Until yesterday that is.
I'm a subcontractor, and I'm training this guy. He's been working on his own for 4 days, and I know he can mount/peak in a dish 100% perfect. He's still having issues hooking up HD tvs, but that's to be expected. ESCPECIALLY when he's told a TV is HD, and it's NOT (more on that later).
He was at a job site, and called me requesting my assistance with a customer who was 'freaking out' every time he asked her a question. Keep in mind, he had not started the installation. He was gonig over the site survey. When I arrive, the lady customer is on the pone. She is clearly very emotionally disturbed. We spend a FULL HOUR detailing every step of the installation. I ask her on several occasions if she wants to cancell/reschedual the install if she's having a bad day. She says that if we don't do it today, we'll have to do it some other day, so might as well do it now.
Later my guy said when he entered the house after I left, the customer was EXTREMELY nice to him. He used the term 'erily kind'.
It was a pole mount, 70' from the house, and the guy I'm training buries the cable the entire way. No additional charge to the customer. Two tuner new connect: 811 and 311. I leave, to go do MY other jobs. When I return to check up on him, the customer is on the phone with dish trying to cancel. I try in vain for about 5 minutes to get the customer to tell me what is wrong, and what we can do to remedy the situation. She is ignoring me, on the verge of tears, on hold with Dish. Occasionally she'll spout something irrational... She mentioned the job took four hours when she was told it would take 20 minutes. I ask her what I can do to help, and she says that I can step out the front door and keep stepping.
So I do.
Turns out the entire job is DONE. The 311 is all hooked up, check switch ran, good signal strengths. It's waiting to be activated. The 811 has the feed ran to it, but he never got the chance to hook it up to the TV... WHICH WASNT HIGH DEFENITION. (The lady insisted that it was.) My guy couldn't finish hooking it up, because the lady wouldn't let him. So he never had a chance to run a check switch on it.
We were advised to walk away immediately, leaving all equipment there.
Later my supervisor calls the lady, and she starts with a seeming rational tone of voice. She's complaining about everything under the sun, and begins whining. Then she starts CRYING... shortly after that she'll talk like a small child. She repeated that cycle several times when talking to my supervisor.
CAN YOU SAY,
C
R
A
Z
Y
?
Has anyone else had any run-ins with a certifiable insane nutbag? AKA, BI-POLAR?
I'm a subcontractor, and I'm training this guy. He's been working on his own for 4 days, and I know he can mount/peak in a dish 100% perfect. He's still having issues hooking up HD tvs, but that's to be expected. ESCPECIALLY when he's told a TV is HD, and it's NOT (more on that later).
He was at a job site, and called me requesting my assistance with a customer who was 'freaking out' every time he asked her a question. Keep in mind, he had not started the installation. He was gonig over the site survey. When I arrive, the lady customer is on the pone. She is clearly very emotionally disturbed. We spend a FULL HOUR detailing every step of the installation. I ask her on several occasions if she wants to cancell/reschedual the install if she's having a bad day. She says that if we don't do it today, we'll have to do it some other day, so might as well do it now.
Later my guy said when he entered the house after I left, the customer was EXTREMELY nice to him. He used the term 'erily kind'.
It was a pole mount, 70' from the house, and the guy I'm training buries the cable the entire way. No additional charge to the customer. Two tuner new connect: 811 and 311. I leave, to go do MY other jobs. When I return to check up on him, the customer is on the phone with dish trying to cancel. I try in vain for about 5 minutes to get the customer to tell me what is wrong, and what we can do to remedy the situation. She is ignoring me, on the verge of tears, on hold with Dish. Occasionally she'll spout something irrational... She mentioned the job took four hours when she was told it would take 20 minutes. I ask her what I can do to help, and she says that I can step out the front door and keep stepping.
So I do.
Turns out the entire job is DONE. The 311 is all hooked up, check switch ran, good signal strengths. It's waiting to be activated. The 811 has the feed ran to it, but he never got the chance to hook it up to the TV... WHICH WASNT HIGH DEFENITION. (The lady insisted that it was.) My guy couldn't finish hooking it up, because the lady wouldn't let him. So he never had a chance to run a check switch on it.
We were advised to walk away immediately, leaving all equipment there.
Later my supervisor calls the lady, and she starts with a seeming rational tone of voice. She's complaining about everything under the sun, and begins whining. Then she starts CRYING... shortly after that she'll talk like a small child. She repeated that cycle several times when talking to my supervisor.
CAN YOU SAY,
C
R
A
Z
Y
?
Has anyone else had any run-ins with a certifiable insane nutbag? AKA, BI-POLAR?