Directv dispute with Viacom IS OVER!

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I am a csr with directv, calls are crazy, however directv does have a 99% success rate with settling negotiations, while the temporary suspend may be placed on the channels you can always watch what is recorded on ur dvr, and in the meantime refer to the actual programming websites, they do offer the most popular shows with full episodes, the longest a channel has ever been suspended due to negotiations was for 3 months and that was several years ago, once Viacom realizes how many customers have directv and how much money they are going.to lose daily just by taking those channels from directv, they will drop their asking cost, customers can always refer to directvpromise.com to get a better understanding. We are definitely trying to negotiate a price that wouldn't cause an increase in programming packages, please be patient, we are working on it!
 
I'm impressed with the overall response with the Directv subs in this forum. I've seen more unity from this group over how many lost channels, versus back on our side the ones who are ready to pillage Dish over four channels. Goes to show how much you people trust your brand, and I have a lot of respect for that. Hopefully, you all get your channels back and Directv doesn't get bent over to get it done. Even though I subscribe to a different provider, if Directv comes out on top, there's less of a chance of Viacom pulling this with other providers.

Difference is Dish just tells everyone to pound sand and get their shows somewhere else (like iTunes and Amazon), while Directv says they are working to get the channels back.
 
i think viacom's biggest problem will be that children don't dictate what service provider is in the home. sure parents try to make sure they get the disney channel or nick in their packages, but now that it is a common place for the most basic packages to include it, they don't pay attention. teens watch mtv, etc, so viacom really has most of its viewership from a younger audience it seems. i don't think D* has to worry about a big drop in subs over this like another provider would, because the people who pay the bills might decide that ST is more important to them than their child watching spongebob reruns. just my two cents, but that is how it would be here lol
i read a facebook post about how some woman was sure to cancel directv and go with a more expensive cable company because her kid was throwing a hysterical fit because he wouldn't get to see spongebob. just get netflix or rent the DVDs, it isn't like they show new episodes very often :\
 
If someone's kid is "throwing a hysterical fit" over losing a television channel then I think that parent has serious issues to deal with.
 
john262 said:
If someone's kid is "throwing a hysterical fit" over losing a television channel then I think that parent has serious issues to deal with.

Some kids do have legitimate issues that may cause behavior like this.

Sent from my iPhone
 
If someone's kid is "throwing a hysterical fit" over losing a television channel then I think that parent has serious issues to deal with.



Yeah they need to tell the kid to go read a book or go outside and lose a few pounds or something.

Viacom just shot themselves in the ass by doing this. It costs Directv next to nothing to comp customers with freebie channels to keep their customers happy, but Viacom is now pulling huge losses every second that their channels are off. Here's hoping that now Directv tells Viacom to make a more reasonable offer or else they won't put the channels back period. That would show balls and it would be good for the customers of all providers.
 
When a company runs ads wonder what kind of contract they sign? If I was an advertiser I'd sue Viacom for break in contract since I just lost 20 million viewers that they said I could advertise to. Maybe if some of this advertisers would do this maybe they'd think twice to pull the plug.

It's not a lawsuit, but Viacom has to either offer "make-goods" or return/cut the cost of the ad placement due to the loss of viewers. This is standard practice, so yeah, lots of money lost for Viacom lost each minute this goes on, and it gets worse as time passes. These days (the last 5+ years, really) it is the MVPD who holds the most leverage. How times have changed because it used to be the other way around. Viacom will crack before DirecTV. As we have seen on Dish and other providers, the MVPD's just don't suffer the mass loss or cancellations, but the content providers lose too much money too soon and too fast.

Michael White had stated a some time ago that programming costs were too high and the reduction of those costs were DirecTV's priority. Saying that and other similar things as if her were reading from Charlie Ergan's script, the first guy to ever really do something about it. The two Frito-Lay men make a strange if fee fighting duo :).
 
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Couldnt Direct Tv Sue since Viacom cut them off 15 minutes early? im pretty sure the contract should clearly state the time it ends and i think viacom broke that promise.
 
The following went out to DIRECTV retailers overnight...

Attention Residential Dealer Partners:

We’re sorry our customers have temporarily lost their Viacom channels and understand these disputes are very disruptive.

Every TV provider confronts these disputes with programmers. At DIRECTV, we have a near-perfect record of resolving programming disputes – our success rate is 99%, to be exact.

Currently, Viacom is demanding that DIRECTV customers pay nearly 30% more for the same channels they receive today, which simply isn’t fair.

If customers have questions or would like more information, please direct them to DIRECTV Viacom Dispute. For a fact sheet with talking points you may use to address customer concerns, please click here.

We appreciate your understanding, patience and support as we continue to negotiate on everyone’s behalf.

STARTING TODAY, WE ARE INTRODUCING A CLOSING OFFER
TO HELP YOU CONTINUE BUILDING YOUR BUSINESS

As a way to provide your customers with two more great reasons to switch to DIRECTV, beginning 7/11, you may now offer customers either 6 MONTHS OF STARZ® FOR FREE or 1 YEAR OF STARZ® FOR FREE!

These offers are not stackable – customers are only eligible for 1 STARZ® closing offer.

Please focus on presenting the 6 Months STARZ® offer and only use the 1 Year offer if you are unable to close the sale.

Here are the offer details:

Effective: 7/11/12 – 12/31/12 or until further notice
$12.99 credit per month begins on month 4
CHOICE™ and above, MAS ULTRA™ and above, PREFERRED CHOICE™
ENTERTAINMENT will be included on 7/19/12
Fee and Non Fee Customers
Can be combined with other offers
No usage limit
Offer should be selected from the “closing offer tab”
WE ARE ALSO GOING TO PROTECT YOUR BUSINESS

We are implementing a Churn Protection Plan to help protect your business. Effective today,
DIRECTV will:

Reverse churn chargebacks if a customer disconnects because of the loss of Viacom channels.
Increase Q4 First Year Churn Adjustment tiers to offset your churn increase that may result from this dispute.
Q4 Second Year Churn Adjustment tiers also increased for en Español dealers
Finally, Premier Partners and Exclusive Preferred dealers who qualified or are eligible for these programs in Q3 will remain eligible in Q4. If a dealer did not qualify in Q3 but qualifies in Q4, they will also be added to the programs.

If you have questions or concerns, please reach out to your ASM or distributor partner.

Mike Wittrock
Senior Vice President, Sales
 
Viacom Drops 17 National Networks from DIRECTV Lineup After Ignoring DIRECTV's Latest Proposal


Viacom Sends Letter to DIRECTV Demanding Channels be Removed; Pushing DIRECTV Customers to Pay a 30 Percent Rate Hike for Channels In a Ratings Slide
EL SEGUNDO, Calif.--(BUSINESS WIRE)-- DIRECTV customers were left without Nickelodeon, MTV, Comedy Central and 14 other channels today, after Viacom dropped its networks from DIRECTV at approximately midnight EDT. DIRECTV executives reached out to Viacom both yesterday and today with a new proposal and a request to keep the channels on while we continued to negotiate, but never heard back, so DIRECTV had to comply with their demand to take the channels down or face legal action.
ViewMedia
The DIRECTV Kids' Mix Channel will help parents find programming alternatives when they tune to any children's network removed by Viacom to try to force DIRECTV customers to pay a 30% rate hike for the same Viacom channels they get today. (Photo: Business Wire)

"We have been very willing to get a deal done, but Viacom is pushing DIRECTV customers to pay more than a 30 percent increase, which equates to an extra $1 billion, despite the fact that the ratings for many of their main networks have plummeted and much of Viacom's programming can be seen for free online," said Derek Chang, DIRECTV executive vice president of Content, Strategy and Development. "Viacom sent us a letter last night that outlined our obligations to remove the channels by midnight or face legal action just as they were falsely telling viewers DIRECTV was responsible. Let's be clear, Viacom took these channels away from DIRECTV viewers."
On its Website www.directvpromise.com, an information resource for customers affected by programming disputes, DIRECTV pointed out that Viacom is demanding an exorbitant increase for many Viacom channels that customers may never watch. DIRECTV stated that if Viacom believes all of its networks are worth so much extra money, DIRECTV customers should have the right to choose which Viacom channels they want to pay to keep and which ones they don't.
"We have absolutely no problem compensating Viacom fairly, but they have now knowingly put our customers in the unreasonable position of either accepting their extravagant financial demands or losing some of their favorite TV shows," said Chang. "We feel our customers should not have to pay more for these networks than the customers of any other TV provider. We reiterated this to Viacom today and have not heard back from them."
"We understand that Viacom's actions are inconveniencing our customers so we are doing everything we can to help them find alternative programming until this gets resolved," Chang added. "Customers will now see a variety of replacement channels available to them on one screen, in a Mix Channel format, when they tune to a Viacom channel. For instance, those going to the Nickelodeon channel slot will see alternative choices for children's programming such as The Disney Channel, ABC Family, Cartoon Network, PBS Sprout, The Hub and Boomerang. Customers can also see full-length Viacom episodes for free by going to www.directvpromise.com and clicking on the ‘Other Ways to Watch' tab."
 
I hope d* does not give in and hold until a better deal or just forget those channels. There are to much off these worthless channels. We need a new scheme in contract negotiations. The consumers need to learn to just not stay put and change viewing patterns or do something more useful.
 
Officially it's Day 1 of the Viacom Blackout on DirecTV (I hate to say this). For now, no more Degrassi and the Miriam McDonald era reruns, plus no more Wendy Williams on BET since it's not showing at all in first run syndication in Greenville, SC unfortunately. It's a repeat of rival Dish's 2004 dispute with them, I hate to say this. 7/11/2012 is the day Viacom made kids cry in tears because they miss watching reruns of SpongeBob, iCarly, Victorious, Big Time Rush, and etc. Plus me also missing an all new episode of The Soul Man on TV Land tonight. I wish stupid congress and the FCC would do something with this madness. This has gone too far.

I'm upset Viacommies hold Degrassi and The Soul Man hostage from now on. :(
 
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