Slow Hopper 1, need free upgrade

[Hall]

In reality they should discontinue the H1 and use the HWS as the base system and for those who can't stand the H1 give them a free upgrade to the HWS or discounted upgrade to H3

I bet they will eventually, but for now, those that complain will be offered an upgrade to a HWS or H3 at "x" cost. Many will do it.

 

[ChadT41]

Most HWS upgrades are free.

 

[littlecloud319]

Most HWS upgrades are free.

$50 for me. Low-ish credit.


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[littlecloud319]

Yay!!! I just got a call from dish. There sending me a HWS for free!!!


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[Bobby]

So there you are....

 

[littlecloud319]

So there you are....

Finally. It took two H1's and an Email to main office.


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[Hall]

Are you willing to pay some amount for an Hopper 3 ? I'd at least ask.

 

[DWS44]

Yay!!! I just got a call from dish. There sending me a HWS for free!!!

Good Stuff...Congrats!

 

[littlecloud319]

Are you willing to pay some amount for an Hopper 3 ? I'd at least ask.

I'm eventually going to just pay the upgrade fee. I just needed something tolerable for now. A H3 would certainly have been a bonus though.


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[nelson61]

So I finally got my replacement H1 and... surprise surprise... it's just as bad. Guess I just have to save up for the h3


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I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

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[ChadT41]

I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

Sent from my SM-G935F using the SatelliteGuys app!

You've never bought anything from Microsoft or Apple I'm assuming...

 

[littlecloud319]

You've never bought anything from Microsoft or Apple I'm assuming...

I got an email they are cramming the. New interface on my hopper 1 mid June. So I downloaded it yesterday. Slower than a turtle when retrieving recording s.

Great way to run a business. Degrade your customer experience and then tell them to suck it up.

Sent from my SM-G935F using the SatelliteGuys app!

Congrats! Now you know why I went through so much to get a Free upgrade. Just email executivecustomerservice@dish.com That's who I emailed.

Admin Note: Removed private email.


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[pattykay]

I bet they will eventually, but for now, those that complain will be offered an upgrade to a HWS or H3 at "x" cost. Many will do it.

I wonder if Dish would offer frustrated Hopper 1 customers a free "Hopper Lite" (that Scott posted a rumor about) as a replacement, when it comes out. Some customers might go for that if the DVR fee for the "Hopper Lite" is lower than what they are currently paying for a regular Hopper.

 

[DWS44]

I wonder if Dish would offer frustrated Hopper 1 customers a free "Hopper Lite" (that Scott posted a rumor about) as a replacement, when it comes out. Some customers might go for that if the DVR fee for the "Hopper Lite" is lower than what they are currently paying for a regular Hopper.

If the Hopper Lite ends up simply being a replacement for the ViP series, one has to wonder if its output also follows those of the ViP line, which one would assume would preclude connectivity to existing Joeys in a Hopper replacement scenario.

 

[pattykay]

If the Hopper Lite ends up simply being a replacement for the ViP series, one has to wonder if its output also follows those of the ViP line, which one would assume would preclude connectivity to existing Joeys in a Hopper replacement scenario.

Good point, although some people use a Hopper without any Joeys. I just assumed that being a "newer" receiver, the "Hopper Lite" would work better with the new UI. Since the "Hopper Lite" is intended as an upgrade from the ViP series, I wonder if it will also be able to use the MT2 module from the ViP722k.

 

[navychop]

Oh, I think all Hoppers will use that USB dongle. For code and physical space reasons.

 

[Hall]

Oh, I think all Hoppers will use that USB dongle. For code and physical space reasons.

I'd agree, especially if Dish simply takes a Hopper 1/2/3 model and doesn't do much more than reduce the # of satellite tuners. The amount of "sharing" possible would be a huge benefit (to Dish).

But wait, isn't a 'Hopper Lite' simply a Hopper 1 or 2 ? Or will it have a TV2 output like the ViP receivers and not use Joeys ?

 

[navychop]

I doubt very much it will have a TV2 out, SD or HD. Heck, even Dish must recognize SD is dead, even if there is still a market for it today.

Those damned CRTs can't last forever! Although a 27" and 36" of mine keep chugging along. Rarely used, of course.

 

[littlecloud319]

I doubt very much it will have a TV2 out, SD or HD. Heck, even Dish must recognize SD is dead, even if there is still a market for it today.

Those damned CRTs can't last forever! Although a 27" and 36" of mine keep chugging along. Rarely used, of course.

The TV2 out is more of a business thing now. I've only seen hd duos in restaurants lately. The last I heard of someone having one in their house is a couple years ago when my grandparents had dish.


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[MikeD-C05]

Hopper lite should just be a receiver like the Hopper 1 that can do 3 tuners at a time, except without the slow interface. That way people can still use joeys for another room like the tv 2 function of the Vip receiver.