WOW! My Retention Experience.
Sugar and Spice make them all nice! Trust me it works
I notified them I had 99-50 deal first round due to installation screwups. Longs story dont wanna get into it. I am not interested in NFLST at all. I enjoy by OTA programming being tivoed and the HD pack.
First Call - $399-150 or NFLST for 229.xx both in month installments. THank you , Im gonna think about it
Second Call - $399-200 instant credit, - additional 50 credit = $150
$10 credits over 12 mo. (Required special approval because I already have that for another issue. It was only extended.
HBO for 6 at 2.99
HD Pack 6 mo free ( Already had that too from last HDTIVO) Got it for 6 then called back for 6 more when it was up. Said thank you kindly last time.
Show for 6 at Free
Stars for 3 at Free
$150 charged to account + 20 shipping.
Asked if shipping could be waived. Said he could get fired if they were monitoring call. I asked him what my number value and customer star level was. He said he didnt know...but alot ask. He asked me let him look at this one more time. SPoke to supervisor. Came back and said " We got you covered" Dont worry about it. He said but you are 1200s into the negative with us on equipment subsidy over the last year. That sounds about right. 2 HD tivos and a free HRD200 LG Box non DVR HD box.. Whatever the new directv model is. Cant keep up. He snickered a little and I said, Thank you very much for all your help today. Asked how long he had been with directv or customer care , stated just under 4 years.
$20 shipping/handling billed to account
$10 credits over 12 mo
HBO for $299 over 6 mo
HD pack still free and active
Show for Free over 6
Starts for Free over 3
Said thank you for remaining a valued customer with directv.
Installation set for Next Monday. I told them all that will be required is a signature for the installer. I will have all the wires ready for quick set up and will not require OTA antenna
I now have NBC, ABC, FOX in HD OTA and CBS Distant. I wanted that second HDtivo
I didnt think it was possible to beat my first at $50 - 120 ( $10 credit over 12 months, and a free 5x8 switch. I did this in October 2005.
Final Price
$20 HD Tivo-
$120 ( 12 mo credits)
_________________
-$100
2yr Agreement, and Leased.
BTW, It was a Male, First Female needed some customer service skills.
Do the HR10-250s still come with HDMI cables. I need a second
I have been with Directv for since 1997, Autobill, But when i was a bad apple, I payed late all the time. They used to cut me off. I have changed my ways since my 20s.
I know that I did the right thing resigning, Charter sucks here, NO HD, TIme Warner not available in my area, I didnt care for dish, and Directv will get this mpg 4 thing worked out soon, and we will have much HD. Good things come to those who wait. I think what triggered me was FOX went up finally in HD 2 days ago. I said , Wait ...I only have 2 hd tuners, and a my hd card. Time to make the call. I had been toying with the idea since this thread was revived from last year.
Im DONE!