Just called this morning to regular customer service since my previous PCO expired this month and they told me there is no PCO discount available anymore. I'm on the chat line right now but I have 65 ahead of me!
Chat line person I talked to gave me this info. So it looks like the Dish VIP Support link folks are just like customer service.
We want to review all the best options that you deserve and this requires the attention of an account specialist. I encourage you to contact them for further assistance. Their contact number is 1-866-974-0769 and they are open between 7am & 1am ET Mon-Fri or 7:30am-Midnight Sat & Sun.
So I made this call and I'm #75 in line. I called the general number and selected disconnect and I'm #75 in line there too. So it looks like this is one in the same and will be a long process. They aren't going to make this easy....
Jack