I started with a regular csr, and then moved to customer retention because he couldnt give me any discount for being a 10 year subscriber and because dish network and my local cable company both offer free hd dvr's. maybe you should concentrate on the matter at hand instead of dreaming up situations since it is obvious you dont know what is going on.
I will never do business with directv again.
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I started with a regular csr, and then moved to customer retention because he couldnt give me any discount for being a 10 year subscriber and because dish network and my local cable company both offer free hd dvr's. maybe you should concentrate on the matter at hand instead of dreaming up situations since it is obvious you dont know what is going on.
why did I deserve it? what a foolish statement, but that doesnt surprise me after reading your last few.
The Federal Trade Commission would love to hear from you on this matter & also you can contact your credit card company & dispute this charge. Maybe this info will help.
Not sure why, but I am thinking we are not getting the whole story; IMHO.. Also all the DirecTV slander and DISH folks yet again chiming in is the same childish foolishness as always; like damn vultures on the prey. Silly!
would sure like to see the components of the bill. 341 with 2 new receivers and the other things mentioned and the normal monthly service still sounds like a great deal.
im not exactly sure why you would want to insinuate that I am telling a lie. I can surely afford the extra 100 dollars, it is just a matter of principle. if I were to not pay the bill I would get my credit ruined, all because of directv's mistake. basically I have to abide by a contract that was set by directv's terms, not mine. If I had signed a contract and the charges were listed on there I would agree that I screwed up. The way directv's system is setup if the csr offers you something and makes a mistake while typing it up, the customer gets screwed and doesnt even have an option to return the equipment or cancel the contract. So I have to suffer for 2 years for directv's mistake.
there is nothing to see, I paid 99 for the hd receiver and 99 for the hd dvr. while it may seem like a good deal it is not what was agreed upon when I hung up the phone. I verified this at least 3 times while on the phone with the csr which he agreed. what happened after he hung up I cant control. as a matter of fact he didnt even take down my new phone number and I had to call back and change my number so the installer would know how to contact me. that shows that his mind was not completely on his job while doing my installation notes.
I am not saying you are lying (not sure why you jumped directly there); I am saying I think we are missing a vital piece of the info; and I too, as mentioned above by HDhysteria, wish we could see the line items of your bill (in fact the current and next one)as I bet there is an easy explanation; I think there may bit of confusion at play, maybe a small billing error, or not understanding totally by what is happening. Just one more case of why I continue to tell people to never make a deal of ANY KIND without getting something in writing to review beforehand and to make sure you read AND UNDERSTAND all the terms involved.
because I did not agree to being charged for the hd receiver, now I must abide by a 2 year contract on a deal that I did not agree to. its easy to throw stones at me when I did no wrong but put yourself in my shoes and have to pay extra charges that you did not authorize and also have to live out a 2 year commitment although you did not agree to the terms that direct made up after the fact.
10/19/2007 xxxxxxxx Credit: Equipment or Install - Gen Reten CR $-100.00 $0.00
10/19/2007 xxxxxxxx - HD Access Credit $-9.99 $0.00
10/19/2007 xxxxxxxx5555 Starz HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Cinemax HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 SHOWTIME HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HBO HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 LOCALS HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Sports HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Sunday Ticket HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Thank you for Choosing DIRECTV - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $7.99 $0.00
10/19/2007 xxxxxxxx5555 PREMIER - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 NFL SUNDAY TICKET - Charge $69.99 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $-7.99 $0.00
10/19/2007 xxxxxxxx5555 TOTAL CHOICE PLUS $-41.59 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $-4.79 $-0.19
10/19/2007 xxxxxxxx5555 HD Upgrade - Charge $99.00 $9.66
10/19/2007 xxxxxxxx0237 Leased Receiver $3.99 $0.39
10/19/2007 xxxxxxxx5555 LOCALS HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $7.99 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $4.79 $0.19
10/19/2007 xxxxxxxx2235 Leased Receiver $3.99 $0.39
10/17/2007 xxxxxxxx5555 HD-DVR Upgrade - Charge $199.00 $19.41
10/17/2007 xxxxxxxx5555 $19.95 Delivery and Handling - Charge $19.95 $1.95
I have nothing to hide. I will play their game, I will finish out the 2 year commitment,but as soon as I can i will drop their service and never subscribe again. Its kind of sad considering I have been a customer for nearly 10 years but they dismiss the possibility of any mistake on their part. 2 years cant come fast enough.
10/19/2007 xxxxxxxx - HD Access Credit $-9.99 $0.00
10/19/2007 xxxxxxxx5555 Starz HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Cinemax HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 SHOWTIME HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HBO HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 LOCALS HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Sports HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Sunday Ticket HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 Thank you for Choosing DIRECTV - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $7.99 $0.00
10/19/2007 xxxxxxxx5555 PREMIER - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 NFL SUNDAY TICKET - Charge $69.99 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $-7.99 $0.00
10/19/2007 xxxxxxxx5555 TOTAL CHOICE PLUS $-41.59 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $-4.79 $-0.19
10/19/2007 xxxxxxxx5555 HD Upgrade - Charge $99.00 $9.66
10/19/2007 xxxxxxxx0237 Leased Receiver $3.99 $0.39
10/19/2007 xxxxxxxx5555 LOCALS HD - Charge $0.00 $0.00
10/19/2007 xxxxxxxx5555 HD Access $7.99 $0.00
10/19/2007 xxxxxxxx5555 DIRECTV DVR Service $4.79 $0.19
10/19/2007 xxxxxxxx2235 Leased Receiver $3.99 $0.39
10/17/2007 xxxxxxxx5555 HD-DVR Upgrade - Charge $199.00 $19.41
10/17/2007 xxxxxxxx5555 $19.95 Delivery and Handling - Charge $19.95 $1.95
I have nothing to hide. I will play their game, I will finish out the 2 year commitment,but as soon as I can i will drop their service and never subscribe again. Its kind of sad considering I have been a customer for nearly 10 years but they dismiss the possibility of any mistake on their part. 2 years cant come fast enough.
nope, I spoke with someone from the executive office and she is supposed to be working on it. I also went round after round with her about this after the fact so I am sure that I aggravated her enough to where they wont fix the issue with their receiver. so yeah, not only do I have to live out a 2 year contract after being screwed out of 100 dollars I have to live with a hd dvr that doesnt allow me to view all of the digital ota channels that I should be receiving.
As far as I know the 30 day thing only applies to new accounts not existing ones.
He probably saw the leading lines which show the accumulation of your services and failed to go any further, towards the bottom of the bill is where the credit usually appear, they probably shake out right in the long run.
Jimbo
nope. I am capable of reading and comprehending a bill. Ive been told by 3 different people that I will have to pay for the hd receiver so this will not "shakeout".
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