Great / Bad experience
Okay I had 2 orders on the same week since I first upgraded to a HWS and 2 Joeys and a few days later I asked for a regular Hopper to swap out a Joey.
Install #1 ( HWS 2 Joeys)
1) How many Hopper/Joeys were installed?
1 / 2
2) Were you able to get the best promotional price for the Hopper system?
Oferred the HWS for $50 (existing sub) turns out I got it free after checking my bill.
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor?
Retailer, nice guy seemed to know his way around hoppers.
4) How long did the install take? hours? days?
2 hours he had to put the new switch and node on the dish, check the signal, replace LNBs and hopper activation.
5) What was the overall install experience?
Good, except the hopper activation / initial setup feels like took forever.
6) What problems did you have during the install?
None.
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
None.
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
None.
9) Anything else?
No
Install # 2 - 3 days later I decided I needed a second hopper due to DVR conflicts.
1) How many Hopper/Joeys were installed?
1 hopper (2000)
2) Were you able to get the best promotional price for the Hopper system?
Free.
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor?
Third party contractors, bad appearance, they both smelled like cigs and alcohol.
4) How long did the install take? hours? days?
2 hours
5) What was the overall install experience?
Bad, I would have preferred 1 tech instead of 2. These two goons had me on my toes watching them since I feared they would steal something. While one of them was on the roof I had to keep and eye on the other one since he was slacking off in one of my bedrooms.
6) What problems did you have during the install?
None.
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
None.
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
None.
9) Anything else?
It seems odd that I didn't have to sign anything when I got this second unit. The main problem for me was the techs, they were super unfriendly and kept staring at things around the house. I just wanted them out ASAP. Also no phone survey was done after the visit. My first tech was great and I gave him a 10 on the survey because he truly deserved it.