I thought I would share an update. Got the very first communication with the BBB from SatProTV, which, of course, is flat out lying. My response to the BBB below. Beware of these people!
First,before I address the specifics,recorded evidence on the BBB website itself proves this company has no accreditation with the Better Business Bureau, (Grade "F") prior complaints filed by other customers for similar issues, and a record of turning their backs on customers without any attempts at actually communicating with them.
Point By Point:
Sat Pro TV said:"This unit was returned with out a Return Authorization number."
Repeated attempts to e mail this business, and contact them by phone, have failed. Calling the business number, the phone rings off the hook with no customer service, answering, or ability to leave a message by voice mail. emails I have written also have remained, as of 10 /16, unanswered. If I can't be notified of their policies , I can't comply with them.
SatPro TV said: "Customer used the device to aim his satellite dish now wants to return it."
First, this is entirely untrue, I NEVER OPENED this package, the day it arrived, I turned it around at the Post Office and e mailed the company with a tracking number.
This can be verified by my postmaster.
I never received ANY response by e mail or phone. I have a copy of the e mail with a date and time stamp.
SatProTV said:"We have a 5 day return policy and units must be new and unused. This unit was used and returned with out a RA number after five days.
This is unbelievable.Would Wal Mart or ANY REPUTABLE RETAILER bind their customers to absurd (and possibly illegal ) return policies like this?
The facts:
1) The unit was ordered on (9/24/2014) I received NO Tracking number or Shipping confirmation.I needed the meter in a timely manner and chose expedited shipping.Repeated e mails and phone calls to find out my shipping status go unanswered. I had no option but to purchase another meter.I had to restore service to a family rental property. The package arrived on 9/30/2014. SIX DAYS have passed.Therefore according to their "return policy" I am outside of the allowed time to return it? How absurd is this?
2)"Items must be returned new and unused"?
Hypothetically, let's say a customer, after five days has passed, opens their package and finds broken components, or, say a product that doesn't work.This business is, in effect, saying, too bad, five days have passed, the item was "used" and we won't stand behind the product or customer satisfaction?
I did NOT open this package and I can provide a number to my local Post Office, I am sure my postmaster would be happy to verify my side of the story.
It is obvious that the "return policies" and complete lack of customer service in this business are designed to create an adversarial relationship.
The business always wins, they charge your card you order an item, then come what may you are on your own, they have your money and refuse to deal with you.
I am deeply insulted that I have to defend myself, as I consider this an assault on my honesty and integrity. This business needs to come clean and do the right thing. their reputation is sinking by the day.