Previously on Worst Customer Service Ever....
Ordered my 722 through Dish'n It Up on Aug 15. Was told it was shipped that day and would arrive in 5-7 business days.
Aug 22, I call and ask for a tracking number: "We don't have a tracking number, but I assure you it's been shipped."
Aug 24 (7 business days): "It will be there in the next 2-4 business days, and I assure you it has been shipped."
Aug 27: "I'm sorry sir, even though it's late we don't have a tracking number, but I assure you it's been shipped."
Aug 30: "Sorry sir, your receiver was not shipped on August 15th. It will be shipped today, and arrive in 7-10 business days."
Idiots.
And in this week's episode.....
Sep 1: "Thank you for following up to confirm shipment of your 722. I'm sorry, but your receiver has still not been shipped. I will forward this to our Executive Resolution Team immediately."
Sep 2: "The Executive Resolution Team has confirmed that your receiver has been shipped. Please wait 7-10 business days."
Sep 5: "I can't give you a tracking number sir, but there's no need to worry. Our system shows your receiver was shipped. Please call back after 10 business days.
Sep 13: "I'm sorry sir, I can't provide you with a tracking number, but I assure you the receiver has been shipped and you will receive it shortly."
Sep 17: "I understand it's been 10 business days, sir, let me see what I can find out. (Hold 10 min). I'm connecting you to the Executive Resolution Team."
Exec Res Team: "I'm sorry for your problems sir, and I see your receiver has still not been shipped. Let me see what I can do. (Hold 10 min). Okay sir, everything has been cleared up and your receiver will ship tomorrow. You can expect it in 7-10 business days.....No sir, I'm sorry I can't give you a tracking number, but be assured that your receiver will definitely ship tomorrow."
Me: "Really? You mean more than a month after my credit card was charged, and after 15 customer service calls and being repeatedly lied to in every one, you mean this time Lucy won't pull the football and make me look like a fool again?"
Exec Res Team: "Your receiver will ship sir."
Me: "Great talking to you. I look forward to our next conversation in 10 business days."