I have been a Dish customer forever. Last October we upgraded to HD package with the VIP 622 receiver. We had to cut down a huge tree on a hill in order to get the HD package. All was well until the Turbo HD boost. Then we noticed certain (HD only -129 ) stations getting scrambled. It didn't happen all the time so I didn't think much of it until it began happening more often. And then the lost signal message (HD only) would come on often. So we had Dish come out and they said it was another tree blocking the signal. I had them take a picture from the roof of the exact tree causing the problem. Paid $125 for the guy to come out and cut down 2 trees and trim another. I watched the signal strength go from 15 to 30 or better on most transponders for the 129 satellite. Everything seemed to be ok for about 2 weeks and now it is back to scrambled HD stations again. At times if I point the dish to check strength, the receiver freezes. (This did this quite often before the first tech came out. They all say that should not happen, but no one has an answer!) I have to do a reboot. Once I was watching a show in HD on 1, but was recording it on tv 2. It was fine while watching it. When I played it back though, it was scrambled. So I thought it only did it during dvr playback, but no, now it is doing it during Live tv.
Called Dish and they did the check switch routine, which shows everything to be ok. The guy said he didn't like the strength, that high 20-low 30 was not that good. I said listen here, your first tech person told me anything over 17 was fine. Now I have that and I still have problems. The scrambling is weird. Like today, watching a sports channel, the scoreboard on the side of the screen was fine but the players moving on the field were scrambled. Or the top is totally clear and the bottom of the screen is all scrambled. Or just faces and bodies will scramble. I suggested it was the receiver but of course the tech guy said no. He said if it was the receiver, then all the satellites, 110 and 119 would have problems. So he is sending someone out Wed. to adjust the dish again. If they tell me to cut down another tree, I will scream!
I checked every transponder on the 129 satellite, and most are 25-45%. Transponder 2, 6, and 18 are at 17%. Satellite 110 is over 70% and 119 is around 65%.
Any suggestions I can fire back at these guys when they tell me to get the tree guy out here again? Thanks.
Called Dish and they did the check switch routine, which shows everything to be ok. The guy said he didn't like the strength, that high 20-low 30 was not that good. I said listen here, your first tech person told me anything over 17 was fine. Now I have that and I still have problems. The scrambling is weird. Like today, watching a sports channel, the scoreboard on the side of the screen was fine but the players moving on the field were scrambled. Or the top is totally clear and the bottom of the screen is all scrambled. Or just faces and bodies will scramble. I suggested it was the receiver but of course the tech guy said no. He said if it was the receiver, then all the satellites, 110 and 119 would have problems. So he is sending someone out Wed. to adjust the dish again. If they tell me to cut down another tree, I will scream!
I checked every transponder on the 129 satellite, and most are 25-45%. Transponder 2, 6, and 18 are at 17%. Satellite 110 is over 70% and 119 is around 65%.
Any suggestions I can fire back at these guys when they tell me to get the tree guy out here again? Thanks.
