The worst customer service I have ever experienced.
- Thread starter claytonboen
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Yes sir. If I was that CSR I would have told the OP to drop dead. There would be no solution on earth that would please him.
It's been that way for years. They shortchange subs in a ton of sports markets. They pay the RSN's less money for less subs, so they often cut off subs in the outlaying areas of the team's DMA, even if they are legally eligible.
I can't believe there hasn't been more of an outcry over it.
u guys ever look at the "alt" channels..Sometimes they have unblocked games for certain markets
If was the CSR I'd told you to shove your Dish right up your ass.
You don't think that was being rude??
Get real.
You don't think that was being rude??
Get real.
I agree, rude.
I'd like to see you people show EXACTLY where Dish said TurboHD customers would get all new HD. Granted, it wasn't an unreasonable assumption, but they never directly stated that.
Bottom line: if you want the channels, go to a classic pack. That's what I did.
I'd like to see you people show EXACTLY where Dish said TurboHD customers would get all new HD. Granted, it wasn't an unreasonable assumption, but they never directly stated that.
Bottom line: if you want the channels, go to a classic pack. That's what I did.
I disagree, not rude. Ok everyone, just lie down and become jello and let big corps walk all over you! I called E* about their commercial running up to 30 seconds into The O'Rielly Factor and I told THEM how I felt. All we get from them is the standard BS reply. I didn't let them off the hook for a second and ever since my conversation with "John in India" I haven't had one commercial run over. Good for you Claytonboen!!!
Jeff
Jeff
He was giving the wrong person a hard time about something that person has no control over. I'm sure this CSR was not who decided to withhold certain HD channels from Turbo packages, but he treated her like she was anyway.
I'm guilty of doing the same when talking to CS. It must be a hard job.
I'm guilty of doing the same when talking to CS. It must be a hard job.
It sounded too good to be true, especially at the price. When I signed up for HD Absolute (all HD only), I didn't get PO'd that I stopped getting ALL the new HD. She offered you a solution, just not one you liked. If you switched, you'd no be taking on the burden of the highest percentage increase anymore, so you could feel good about that. Plus she said that they are working on adding the HD to that package.
Here's a hint to help in life: If it sounds too good to be true, it probably is.
In your case, you were apparently 'assured' that you'd be getting all the new HD from here on out to eternity - but it wansn't true. It would have been better to get a few more opinions to confirm. So because the 'assured' promise was false, then your request can't be granted.
If I signed up for every good deal that I read/heard about - I'd be sorely dissapointed. Some things just don't make sense - but don't take it out on a CSR that had nothing to do with it. Call back the guy who 'assured' you and tell him to knock it off.
Since you didn't end the chat happy - are you still a Dish subscriber?
My point was dish will sell you the extra channels for a price, I think its a rip off too but if you don't like it then cancel.
The difference between this and the Absolute package is the Absolute package is no longer offered and no longer supported, so I can buy the fact that it doesn't get every new channel. Turbo HD is still offered and still advertised yet they have decided not to support it. If you dont want to support Turbo HD, fine then stop offering it! I switched to Turbo Silver a month ago and the CSR assured me that the new channels would be part of Turbo Silver when they were added. OP might have been rude, but I believe it is necessary. Nothing will change unless enough people are rude, complain, and switch. This CSR can't do anything, but will surely tell the people above them. If this happens continuously the voices will get up higher and something will change. I did a chat like this last night, I was very polite about it and basically got the same response, so saying if he wasn't so rude it would have been different is incorrect. Monday when I have time I will be calling Dish directly and voicing my opinion on this whole matter. If they don't have an answer for me ATT or Direct would be glad to have my business.
Maybe they will be added. Wait and see. There is a way to get your point across without being rude - and then the CSR (if they anything like a normal person) would be better to work with than if you are rude to them. If they can't fix it, then you can leave someone feeling like crap or let them just do their job.
There is a better way in life than being rude. You missed the point of my post.
you need to call dish accountt services at 1888 387 6371 they will help and you will always speek to an american
I'm going to have to disagree with you. Being rude does not equate to better results. This applies with any dealings with people. I find that most people with this approach have some personality issue that are working on or have yet to identify. Being nasty to people is an ineffective method used by people who are unwilling to make an effort to effectively communicate their point of view in a constructive and respectful manner.
She did offer a solution however it was not at the price point he wanted. It reads as if he may be convinced that this person could over-ride the system without changing the package. Perhaps the software the CSR is obligated to use does not allow this. I don't know. I suggest that he find another provider that will better suit his needs.
I think the new CSR chat system is just too flawed to really help. I have used it a couple of times and not been satisfied yet. I equate it to calling and getting a CSR from India. They usually do not understand you, and just quote lines from a call sheet.
I would suggest calling until you get someone who sounds American. Convey your frustration in a polite and calm manner, and they might be able to help.
I would suggest calling until you get someone who sounds American. Convey your frustration in a polite and calm manner, and they might be able to help.
Differently let the op sit on he's dish and rotate, maybe then he would be happy.
Not to be picky, but if your going to slam someone, at least spell it right.
+1 on the spelling. The OP clearly thinks he's special and is deserving of his own custom package. Doesn't he deserve it for being so nice?
Not to be picky, but if you're going to slam someone, at least spell it right.
Not to be picky, but you too could spell it correctly.
Bobby
Nice catch, I can't believe I whiffed on that one. I like to mess with people that shoot their mouth off and then stick their foot in it like that. One guy on the HighDef forum hates me for busting his grammar chops.
Nick
Nice catch, I can't believe I whiffed on that one. I like to mess with people that shoot their mouth off and then stick their foot in it like that. One guy on the HighDef forum hates me for busting his grammar chops.
Nick
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