Statement from DISH - Not Getting the New HD?

[clydesam]

This is a question for everyone who's waiting for their dish upgrade to view the new HD channels:

The only way for them to schedule an order (lame) is to remove some of your HD channels to then set up a work order to upgrade. I've heard from a forum member that they were able to call dish and have the channels added, while still retaining the work order. I just spoke to someone (via the online chat, which might be my problem) who told me that in order to put the channels back, the work order would have to be canceled. Can anyone else offer some insight on this?

I'm not sure if it's the same for everyone, but at least for me, I'm missing every HD channel that is not either a premium movie channel, or an HD local channel. So, it's not a HUGE deal for me to be like this until Sunday, but if a call could fix it, then why not?

Thanks again.

I called and was told the same. She didnt tell me in chat but found when I noticed them missing. I hope someone on here does know away to have them added without cancelling the work order

 

[Juan]

:up

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

:up:up:up:up

 

[englandman44601]

Well put.

 

[englandman44601]

I have a 61.5 for locals and hd can't see the 129 too low here. at least that's what they said when they installed it. not switching to ea unless it's going to be 100% free. I just dont want to deal with it for some crappy channels.

 

[thorxgal]

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

I agree. It should be their responsibility. I just did it, because I know I will have to replace one of my 622 soon, since it looks like hard drive is giving up or something else. It freezes 2-4 times a week and it takes a while after hard reboot to be functional again. First I was thinking this was normal after hard reboot but I did a little test with another 622 (newer unit) Besides that one remote control has to be replaced too.

 

[Dish VIP]

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

I cannot say that because Dish did not install my system, does not own my receivers, and does not have a service agreement with me.

 

[JrC]

Call back and try again, ot better yet go to twitter and post a tweet to @DISHNETWORK saying "Why does @DISHNETWORK want to charge me $215 to watch the HD I already pay for?"

I bet that will get a quick response.

Thanks for the suggestion Scott. I hadn't thought of twitter.

 

[xBoUHg95]

Just got off the phone with CSR and after 20 minutes on the phone, they will be out Sunday to install a 129/119/110 dish for $15. I did not lose any of my HD programming like some other people did.

 

[Petrovich]

The more customers agree to donate $15 to Dish for what is their total responsibility, the harder it will be for the rest of us to get the upgrade for free as it should be by all means.

 

[Lord_Vader]

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

Absolutely. :up

 

[RandallA]

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

This post would make a nice signature. :up

 

[JohnL]

I have a question for those of you have called an setup a work order and have lost their channels. What channels are you losing, is it just the hd channels or random channels? If it's just the hd channels i can live with losing those for a few days and just watch the sd versions, but its random channels i dont want to risk calling in today, cause if they cant come out tomorrow I wont be able to get this done till monday.


Edit: Also, I have 522 receiver, would that work with EA?

Resendes,

I lost all my HD channels except for Premiums, Center Ice, and Biography HD.

John

 

[RandallA]

Resendes,

I lost all my HD channels except for Premiums, Center Ice, and Biography HD.

John

Biography HD is on free preview, the other two are premium channels so different packages.

 

[Hunter Mackenzie]

also I believe that older receivers such as the 508 311's will not work with EA and WA just something to think about before you call to upgrade

 

[tornado]

Since I used to use have Sky Angel and it is gone I am glad Dish upgraded my antenna for my locals which were moved to 129. I have HD Absolute so having the right antenna really isn't as critical but I'm still glad to have the right one in case there is ever anyway to get new HD channels in an HD only package.

Wait a minute I was wrong. I am now really glad to have the right antenna because I got two of the new channels with HD Absolute. I assumed I would not get any. Wish they had an all HD package, but I wish for a lot of things. HD is the best. Far out. Anyway I am really glad for the antenna upgrade I got last summer, plus it gives me two new HD channels even with HD Absolute. I have no problems just wish there was a fully HD package, but for now HD Absolute is the best.

 

[mancman]

Problems with new HD

Dish tech just ran off for parts. My current setup is 61/110/119. Customer service said they would install 1000.4 to EA but tech states that due to Savannah locals being only on 129 that they are not permitted to install 1000.4 dish to EA. He thinks he will be able to get 129 but the previous tech tried for hours. If he can't get 129 does anyone know what my options are? Could you point a dish at 61.5 and 72.7 and still leave 110 & 119 dish?

He better be back soon or he'll be working in the dark.

 

[resendes75]

also I believe that older receivers such as the 508 311's will not work with EA and WA just something to think about before you call to upgrade

So the 522 wont work with EA?

 

[IronManCC]

I read these posts from work today and figured I was a part of the "small number of subscribers" not getting the new HD channels, being here in New England. Came home and confirmed that was the case (119/110/61.5), then decided to try Customer Chat on-line before getting tied-up on the phone with a CSR. It worked like a charm - Within 5 minutes I had a technician scheduled to come tomorrow between Noon & 5 PM (only a $15 Fee, since I have the Service Plan) and was done with the Chat. One of the most pleasant (and quick) experiences I've ever had with Dish or any other similar company - I'm happy....

For those interested, here's the clip of my short chat (FYI, my initial message was short & sweet: "My present Sats. are 119/110/61.5 & I need to add 72.7 or 129 to get the new HD channels added yesterday."):


Please wait while we find a representative to assist you...
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
(04-03rf) James F. 88Y: I'd be happy to assist you with that.
Mike Gratis: Thanks....
(04-03rf) James F. 88Y: In order for you to get the new HD channels we will need to set up an install to switch out your satellite dish with one that can get 72.7.
(04-03rf) James F. 88Y: For account security purposes, can you please verify the full name and physical address including zip code on the account, and one of your receiver numbers? The receiver number I need begins with R00 or R01. You can find it on the back or bottom of your receiver, or in the System Info screen (Press menu twice on the remote to access System Info).
Mike Gratis: ##################################################
(04-03rf) James F. 88Y: Thank you.
(04-03rf) James F. 88Y: Would you like to add a 4-digit PIN on the account so you don't have to verify the address and receiver number in the future?
Mike Gratis: That would be good - Don't think I've done that before....
(04-03rf) James F. 88Y: What would you like that to be?
Mike Gratis: ####
(04-03rf) James F. 88Y: Since you have our Service Plan, the cost for this technician visit is a $15 co-pay. Would you like to pay for that now or have it added to your next bill?
Mike Gratis: Just put it on the bill - Easier that way. ;-)
(04-03rf) James F. 88Y: Okay, no problem.
(04-03rf) James F. 88Y: Friday afternoon from 12-5 is the soonest date and time frame we can have a technician out to resolve this for you. Is someone over the age of 18 going to be home during this time?
Mike Gratis: Yes, I'll make sure of it.
(04-03rf) James F. 88Y: To ensure that our technician will arrive in a timely fashion, can you please provide me with your physical address?
(04-03rf) James F. 88Y: I'm sorry, you did that already.
(04-03rf) James F. 88Y: Can you identify two major cross streets near your home to help the installer in finding your house?
Mike Gratis: #### is right off of ####, 2nd house on the right.
(04-03rf) James F. 88Y: Okay, great.
(04-03rf) James F. 88Y: I have your home phone number listed as ##########. In order to ensure everything goes efficiently as possible, our technician may contact you to confirm your appointment prior to your scheduled date. Do you have a cellular or a work number where we can reach you in the event you are not home?
Mike Gratis: Cell - ###-###-####
(04-03rf) James F. 88Y: Your technician visit is scheduled for tomorrow, Friday 2/12 between 12PM and 5PM. Please make sure that there is at least 3' clearance behind the TV prior to the technician arriving. The tech will arrive at your home during this time frame; however the completion of the work may go past 5 PM. Please plan accordingly so that the tech can complete the work as required. If you need to reschedule, please call 1-800-894-9131 or contact us through the Live Chat link online at least 24 hours in advance to notify us. Someone 18 years or older will need to be present in order for the work to be performed. Your technician visit includes a 60 day warranty.
(04-03rf) James F. 88Y: You are all set. Have I handled everything to your satisfaction?
Mike Gratis: VERY well, thank you! Figured I'd give this chat a try before getting tied-up on the phone and VERY happy with the way it has worked out.
(04-03rf) James F. 88Y: You're very welcome.
(04-03rf) James F. 88Y: Thank you for being a DISH Network customer, have a great day.
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[Jim S.]

I will never pay a penny to upgrade my system to something that Dish should be doing at their cost. It is their responsibility when they change their system to be sure everyone can receive their programing, not mine.

Dish has done so many completely inexcusable things recently that it pains me to continue my subscription at all. The only reason I do is because I have things on my DVR that I can't find elsewhere. If my hard drive would die, I don't think its replacement would be a Dish product.

 

[Jim S.]

If I would call my local retailer instead of Dish, would I be able to get upgraded (assuming that it's even possible in my location) without Dish turning off my channels in the meantime?