Why do I need a technician?

[mfs54729]

I have a 722 receiver and a 625 receiver. I would like to swap my 625 receiver
for a 612 receiver. Dish says I need a technician to come out to do the swap
(and charge me $95 for it). Why are they insisting on sending a technician? I'm
already on the western arc and get all of my HD channels on the 722 receiver.
All I have to do is unplug the old receiver and plug in the new one. Why won't
Dish just ship me the receiver?
Thanks.

Mark

 

[DNS_Tech]

I would call back and talk sense into whomever you get on the phone. It's a simple swap out.

 

[Hall]

I think I recall someone saying that the "policy" is that since you're going from SD to HD, a visit is req'd.

 

[budda]

I went from 622's to 722's HD to HD and I tried many CSR's. Could not get around a visit. Not sure of the reasoning. Had a buddy his 722 died replacement was sent in the mail. I think if it's really apples for apples they will ship it. When you think about it. They don't know how capable you are, only you do. After the fact, your box doesn't work right. You are on the phone pissed, why didn't someone tell me, where does it say that, want something for nothing, free movies, replacement box. Want to speak to the CEO, ya da ya da. I get mad when they won't let me do things on my own, but costumers suck, really. Talk about two sides to every story. I am service tech in a different field, I build my own computers and gadgets. I can figure out or look up and find things out. In my experience most people can push play, power, and the big E, on there computer. How is a company supposed to know which one you/we are. I always want and try to do it myself. But in the end, I understand the many reasons why there is a guard on the snow-blower. Because it didn't say not to put your hand in there.

 

[Frank7004]

I have a 722 receiver and a 625 receiver. I would like to swap my 625 receiver
for a 612 receiver. Dish says I need a technician to come out to do the swap
(and charge me $95 for it). Why are they insisting on sending a technician? I'm
already on the western arc and get all of my HD channels on the 722 receiver.
All I have to do is unplug the old receiver and plug in the new one. Why won't
Dish just ship me the receiver?
Thanks.

Mark

Because people in general (not everyone) are retarded and can screw up the simplest of simple things.

Hop on the service plan, pay the $15 and be done with it. Who knows maybe something is wrong with your system and you may not even know it.

 

[csmith5111]

My understanding if you go from a solo to a duo or a duo from a solo or if your doing sd for hd without the right satellites then the system requires you to have a tech visit. You should get the sp without a doubt.

 

[Hall]

Here's an idea: Tell them you want to replace the 722 with the 612. If they allow you to do that swap -- I think they will -- obviously disconnect the 625 and put the 612 in it's place. When it works, call in to tech support and tell them what you want to deactivate and what to activate. You might be able to deactivate/activate online but they might have the receivers tied together as to which is going away and what-not.

 

[Dishman1978]

Here's an idea: Tell them you want to replace the 722 with the 612. If they allow you to do that swap -- I think they will -- obviously disconnect the 625 and put the 612 in it's place. When it works, call in to tech support and tell them what you want to deactivate and what to activate. You might be able to deactivate/activate online but they might have the receivers tied together as to which is going away and what-not.

CSR can change what is meant to be deactivated. Just because you toldcem one thing on the phone before doesnt mean a later call cant change it.

 

[Dishman1978]

I have a 722 receiver and a 625 receiver. I would like to swap my 625 receiver
for a 612 receiver. Dish says I need a technician to come out to do the swap
(and charge me $95 for it). Why are they insisting on sending a technician? I'm
already on the western arc and get all of my HD channels on the 722 receiver.
All I have to do is unplug the old receiver and plug in the new one. Why won't
Dish just ship me the receiver?
Thanks.

Mark

Probably have to sign a 2 year agreement, and at this time that particular agreement is not online, but either hard copy or on the FSS's (installer) tablet pc.

 

[ekilgus]

They tried to pull the same thing with me. I wanted to swap out a 322 for a 222k and they insisted a tech come out to do this. Well, I just bought the damn thing for $119 and swapped it myself without their interference. No increased commitment either.

 

[Bobby]

My neighbor just swapped out a 2000 (yeah, really old) with a VIP 211. They just shipped it to him. I hooked it up, he called for activate/deactivate. It can be done!

 

[whatchel1]

My neighbor just swapped out a 2000 (yeah, really old) with a VIP 211. They just shipped it to him. I hooked it up, he called for activate/deactivate. It can be done!

Single for a single but that is probably only getting 110/119 sats so he is missing a bunch of HD. Unless he also has another HD unit in the house.

 

[Bobby]

He has 2 other 211s that work just fine with his western arc. His 2000, on the other hand only got 110/119.

 

[TheKrell]

To get my 2 leased 612s shipped, rather than installed, took intervention by a very nice chap in Executive Resolutions. I didn't even have to argue; he just did it. Only trouble was I got two 622's by mistake, and I had to ship them back toget the 612s on the 2nd try.

 

[Hall]

CSR can change what is meant to be deactivated. Just because you toldcem one thing on the phone before doesnt mean a later call cant change it.

Sounds like he has the solution then !

 

[mfs54729]

OK, the third times a charm. I did another chat and finally got a CSR to ship the receiver to me.
I couldn't get him to waive the $15 shipping fee though but I'm OK with that.

 

[TommyF@DISH Network]

Here's an idea: Tell them you want to replace the 722 with the 612. If they allow you to do that swap -- I think they will -- obviously disconnect the 625 and put the 612 in it's place. When it works, call in to tech support and tell them what you want to deactivate and what to activate. You might be able to deactivate/activate online but they might have the receivers tied together as to which is going away and what-not.

I can't tell if you were able to get the CSR to upgrade the 625 or if you went the route of 'swapping' the 722. If you were able to get the CSR to ship you an upgrade for the 625, you should be good to go. If, however, you're attempting to do the 722 swap, I just want to give you a heads up. While this sounds like a good idea, it would likely backfire. Whenever we create a swap/upgrade/replacement our system logs the receiver's CAID and expects that one back. You may be able to convince an agent to activate the wrong receiver, but you will likely get an automatic charge for not returning the receiver we were expecting.

 

[Hall]

Whenever we create a swap/upgrade/replacement our system logs the receiver's CAID and expects that one back. You may be able to convince an agent to activate the wrong receiver, but you will likely get an automatic charge for not returning the receiver we were expecting.

That's exactly what I suggested to be careful about. I thought the replacement unit might be "tied" to the unit it's supposed to be replacing.

 

[Scherrman]

It shouldn't be a problem if you get the right person on the phone. Just tell them you purchased a new 612 and you wish to swap out your old 625. You may need an RA number for returning your 625. Normally it's just a matter of giving them the numbers from your 625 to deactivate and then giving them the numbers from the 612 to activate on your account.

I would just keep calling until you get someone that will help.

 

[TonyT@DISH Network]

Honestly, you could just hit us up here and we could handle it. PMs are a marvelous thing! I could handle this today if you PM a phone number for the account.

Here's an idea: Tell them you want to replace the 722 with the 612. If they allow you to do that swap -- I think they will -- obviously disconnect the 625 and put the 612 in it's place. When it works, call in to tech support and tell them what you want to deactivate and what to activate. You might be able to deactivate/activate online but they might have the receivers tied together as to which is going away and what-not.

Switching which box is coming back mid-exchange would guarantee a charge ($300 bucks). Takes about 30 days to show and a LOT of people get gigged on that. No CSR would reverse it until the proper box shows up.

CSR can change what is meant to be deactivated. Just because you toldcem one thing on the phone before doesnt mean a later call cant change it.

Yes, it actually does. I see this happen all too often. Trying to circumnavigate the system leads to more hassle for you as the customer.

I think I recall someone saying that the "policy" is that since you're going from SD to HD, a visit is req'd.

With HD already on the account, there is a way to do it rather easily.

Probably have to sign a 2 year agreement, and at this time that particular agreement is not online, but either hard copy or on the FSS's (installer) tablet pc.

They will ship the contract with the box. So long as you accept the Terms and Conditions, its a done deal. Again, my teammates and I on the threads can handle this for you, no glitches or hangups. Ask any number of the people we have helped upgrade just in this forum alone.