i just called 1-800-333-DISH and i was nice and told them i really didn't want to miss the walking dead. i was transferred to loyalty and as soon as the csr came to the phone he asked me how i was and offered me the roku.
DISH Drops AMC Networks (AMC Back on DISH channel 131)
- Thread starter Sparkman
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Well, just chatted with Dish account loyalty and got $10 off for 12 months, A Roku XD, and no contract extension.
Code:
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): As an option for you, you can stream the new AMC shows on your tv if you have a Playstation, Xbox, Apple, TV, or ROku. Do you currently have any of these devices?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: No we have none of those devices
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: Nor are we going to purchase them
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): If you have a Highspeed internet connection in your home we are happy to offer you a free Roku media Player for your Home TV so you can still watch the newest AMC shows, how does that sound?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad Harwick: What model Roku player?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): I will see if I can get this information, one moment.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: Thank you
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): You are welcome.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Roku XD
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: That is a nice offer, but then I still have to purchase the shows I want
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: correct?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Yes.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): As one more incentive to stay with Dish I could also get you 5 dollars off for 12 months, how does that sound?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: I might as well go to DirecTV pay a bit more for whole home dvr and not have to worry about having extra devices
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): I am sorry to hear.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): How would you like to proceed today?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: How about $10 off for 12 months and the roku? If I accept that does my contract extend?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Yes we can do 10 dollars off for 12 months without contract.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: as well as the Roku?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Yes./
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: And just to be sure, there is no extension of my current contract? It will still be up in September?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Right.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: Ok, that will be fine
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): One moment.
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Amazon.com does require a valid credit card to order the shows, you currently have an active card that you can use, is that correcT?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: Yes we do have an amazon account
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): Great!
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): We will ship the roku to your physical address on file, is that okay?
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_enduser_message.png[/IMG] Chad: yes, that is perfect
[IMG]https://dishnetwork.custhelp.com/euf/rightnow/optimized/1339623793/themes/standard/images/chat_agent.png[/IMG] David (ID: B6B): One moment.So how did you initiate your chat? Did you mention the email that was sent out?
I initiated by letting them know I had heard about the roku offer, then was transferred
I was first with a CSR who transferred me to the loyalty. Said I am planning on leaving for Direct and wanted to know my ETF fees. Then she transferred me to David who made the offers from loyalty. I have 3 months left on a 2 year.
Was a lil bit harder for me but with a lot of persistence and the dreaded we may have to look for a new provider they ponied up the Roku XD aprv $79.99!!They started off with $5 off for 3 months,I declined.Transferred to loyalty they started with $5 off for 6 months.All the while both reps kept stating there was no such roku offer.
I told them about reading other customers getting free roku both here and FB.They then asked if we had wireless I said yes we do,magically they stated we have a great Roku offer. Geesh why not just be honest?Anyway we are happy with the deal a very fair trade off,perhaps even more than fair!
Anyway thanks to all who shared the deal here!! And thanks to dish for finally giving us the deal!
I told them about reading other customers getting free roku both here and FB.They then asked if we had wireless I said yes we do,magically they stated we have a great Roku offer. Geesh why not just be honest?Anyway we are happy with the deal a very fair trade off,perhaps even more than fair!Anyway thanks to all who shared the deal here!! And thanks to dish for finally giving us the deal!
My faith has been restored. Would I have been happy just to have the channel and none of this occur, yes did dish have to do all they have to make it right, no. they did not have to do anything. The fact that they are and to the length they are going tells me I made the right choice. Thank you for everything. I am also getting a roku.
Sent from my phone using SatelliteGuys sweet app
Sent from my phone using SatelliteGuys sweet app
Not sue dan188,All I can tell you is we have AT250 and that our bill is about $120 per month before taxes.We have been with dish for a longtime as well.
Even though I am disappointed that they dropped the channels, I'm pretty impressed by the steps they are taking to compensate subscribers for the loss, going so far as to pay for an alternative method of watching the missing programming.
Kudos to Dish! Seriously.
Kudos to Dish! Seriously.
Yep I am very happy to still be a Dish customer!I sincerely hope they treat everyone as a valued customer that is affected by this dispute.
